Cold Rock Ice Creamery Warragul

I had an absolutely fantastic experience at Cold Rock Ice Cream Shop! The service was exceptional - the staff were friendly

I ordered cold rock from menulog. And what got delivered to me was a tub of ice cream with the mix in just placed on top. You charged me over $10 for a novelty ice cream that you didn't even do your job. Very disappointed. If I could give no stars I would have for tonights effort.

I usually pop by when I'm in the area. Went again yesterday requested to have two kiddie cups, one with no mix ins and one with Nutella. David who was working tells me he will charge be double then decides to ask me, which I said that's ok (assuming it was for mix ins) but he charged me extra for a mix in extra AND another kiddie cup. Ended up paying for three cups instead of the 2 that I asked for.This guys absolutely hopeless, he got Nutella out from an old jar of Nutella was dry (can taste it), then opened another jar and the scoop he used he didn't clean the Nutella off properly into the ice cream then throws it in the bin with a lot of Nutella still on it. Such a disappointing experience, the guy doesn't belong there. He can't do basic scoop and mix. The young men that I usually get are fantastic. I hope he's not the owner, ill walk right out if I see him working. I called yesterday when I noticed the incorrect pricing on my receipt but no one answered.Please check your cameras at 2:52pm receipt no. 17711.

New Owners!! Two lovely gentleman, polite, efficient and patient with my indecisive children. Wonderful service will definitely be back again!

Amazing customer service! Went above and beyond with my order!Ice cream was delicious as always :)

I'm not sure in what world this is worth over $33. Extremely slow service as well. This was meant to be with 3 mix ins and doesn't match the picture online. Don't waste your time or money. The workers have absolutely no idea what they're doing. Cold rock used to be amazing, now it's cheaper to buy a few tubs of Ben & Jerrys. Such an expensive disappointment.

Amazing service and delicious ice cream! We love going there for a treat!

Went in there for an ice cream, came out having an amazing day. The manager was lovely and so so kind to me and we had a really great conversation even after I had ordered. I struggle socially but she made me feel so comfortable, would definitely go back for more ice cream and conversation :) ♡

Took my 2 kids in there a few times the last few weeks. Wow, what an improvement, the new guys working there are amazing!! Great fast friendly service, we will definitely be going back again.