Capital Facility Services Pty Ltd

We used Capital for their Covid 19 Disinfection cleaning. They were out onsite within 2 hours and did both the surfaces and fogging to areas. Really responsive. Covered all the areas we needed. Their customer service was excellent too. Hightly recommend.

We had them out as carpet in one of our bedrooms was damp. Ended up being a very expensive exercise, the staff are polite & our carpet is dry but our bank account is drained. I wouldn't recommend using them.

When I receive good service I like to let other people know. Shout out to Jerry and Huss. We had a water leak and Capital facility services provided a damage assessment report and helped us with our insurance company to fix the problem. Thanks for your great work, guidance and making the process easy.

The water damage technician that come to dry our flooded carpet from a burst pipe in our bathroom was very efficient in drying our carpet and walls. Within a week all was back to normal. Great work and easy to deal with. Thanks.

The thermal camera's used by Jerry when he assessed the damage from a roof leak during heavy rain recently was truly breaking edge. The obvious wet areas were easy enough to detect as the paint had bubbled but we had no idea that the water had saturated our entire living room ceiling and had started going down the walls. All this was evident with the equipment used to assess the extent of the water damage in our home. The flood restoration program was a long one as we needed to dry out the wet ceiling and walls first, but only after the roof had been fixed so that the water leak stopped. We then had some replastering and painting done. It is great to have a professional like Jerry who know what to do managing our flood restoration program. Thank you for everything.

The technicians were prompt and provided a good explanation on what needed to be done they to ensure appropriate carpet drying of our flooded carpet. The wet carpet was dry within three days and the guys took great care in moving our furniture around without causing any damage. Thank you for your understanding and speed. We would recommend Capital for restoring flooded carpet to its original condition.

Had really bad mould in the bathroom; ceiling, walls and corners. Sam had removed the whole lot in less than two hours. Very Happy

We had a fire at our house. The quote was to clean and wet wash all walls and ceilings. The wet wash is a spray bottle and dry cloth. For a 30+ square house they did it in under 2 days. On inspection I discovered that many of my ceilings had not been cleaned and my laundry, powder room and ensuite had not been cleaned. So I rang the company and they sent the cleaner back out a few days later. He kept telling me that his chemicals only clean spot off the ceilings and won’t remove any other marks. So I got my dish sponge and wet it with water and cleaned marks off. He kept arguing with me over his chemicals not cleaning marks off but when I said that if water can remove the marks shouldn’t a chemical base product remove them. They quoted cleaning the bricks in our garage, then after I accepted the quote they tried to up the price and charge $1000 extra. When the office called back to organise payment I explained how I was spoke to by the cleaner and he told me that he would inform management, for a job to be quoted $5700. I don’t think I am being unreasonable in expecting it to be done so that every surface is cleaned. Don’t waste your time with them.

Jerry and Nick from CFS were terrible. VCAT ordered our landlord to fit an ensuite which had water and mould damage that extended through the floor and under the house. Instead of removing and replacing the rotted floors they just stuck some thin ply over it.Nick was hard to contact and it would be a week or more between visits. Despite all of that, they came to VCAT and claimed that we had delayed them!! The opposite was true. We had to follow Nick up. He failed to turn up on 4 promised occasions. Luckily we had phone records to disprove their claim that we didn't answer Nick's calls.After two months we moved out and it still wasn't finished (Picture #1).Picture #2: left the floor like that for 8 days. Picture #3: rotten floorboards, Picture #5: their solution": cover over the rot and the hole.The painter they got was pathetic. Missed whole sections (cut in but forgot to roll) and the paint had cracked within 2 weeks. (Picture #5).Claimed to be mould specialists but did not use filters to catch the mould spores during work and their own testing showed that there was still a HIGH mould reading after they had finished.If you are a shonky landlord

It was a heaven sent organising for Capital to dry our flooded carpet when our house was water damaged from a washing machine overflow issue. They were fast and understanding. Hus knew what to do and explained it all. We are very grateful that we did not have to replace our carpets and they are as good as new.