Shoalwater Medical Centre

I brought my son (3) in to see Dr TOYIN ORIOYE as my son had been quite unwell for going on 10 Days with a terrible chest cough and breathlessness. I stressed how sick my son was and I think he needed help. He proceeded to tell me his chest was clear and he did not need anything not even antibiotics it was a simple cold. I urged him it was not a cold and he was sick I thought it was something more.. he again told me it wasn’t and there was no need for anything. I left the appointment and actually went up to the front desk to ask for my son to see someone else as a second opinion but they said there was no one else to see him so I left. I took him to another doctor the next morning who informed me my son had a severe chest infection with oxygen not recording above 95% and if I did not bring him in when I did he would have been in hospital he also needed urgent antibiotics and is to come back if he doesn’t get any better or he gets worse straight to hospital. I’m appalled by a doctor telling me my son had a clear chest when he has a severe chest infection. Guess mothers always know best. Will not be going back to this practice I would hope that they do something because of the other reviews it seems this doctor is useless and causing more harm than good.

Very unprofessional. I waited for 40minutes for a doctor (female doctors, unsure of her name), went and asked the receptionist what the delay is and she asked me if I'd seen the doctor rock up yet! So the doctor wasn't even at work and the receptionist did not tell me that which she should have on arrival.My partner went and seen another doctor about her sore/swollen back, he poked her back three times very hard, told her she was fine and to take panadol, when she had been in pain for almost a week over it and he just did nothing. Very appalled by these doctors and thethe practice itself. Time wasting thats for sure.

i now see Dr todd who is very thorough far more than other drs i was seeing i wouldnt suggest Dr uggasi during than the appointment with no apology when on phone for long time , i also found him imature when asking for a pee test 38 not 3! Dr todd is also polite and explains things clearly. i went to see Dr Todd for something small and he checked for things no other dr has sadly he has left

I am appalled by my experience at this clinic. It was by far the worst experience I have ever had at a doctors clinic and i am by no means a fussy patient. The doctor did not uphold his duty of care, clearly only a doctor for the money and not to care for patients.

Do NOT book in to see TOYIN ORIOYE if you are seeking help for Mental Health issues unless you are looking to wait near on an hour to be degraded, insulted, called simple" and made to feel worse than upon requesting the appointment

**UPDATE JULY 2022** Practice no longer does bulk billing. $60 General visit, $40 Concession with $20 Medicare rebate.DR Todd has left. $50 each to transfer medical files to another practice.Fully serviced medical centre. Medical Staff are overall professional and friendly. They also offer other services, physiotherapy, chiropodist, skin cancer screening (I do not recommend), woman's health (excellent) etc. The main reason I don't give more stars is I consistently have to wait 30m+ from my appointed time to be seen, even early morning appointments. Nurses,Drs Pickering and Todd the exception and usually on time or apologetically running a little bit over.

Always running late for appointments. I waited an hour last time I went. I tried calling to make an appointment today and was on hold for ages before it said your call can't be answered and they hung up. I called back, waited two minutes to be put on hold yet again. Receptionists don't even acknowledge patients in line even when you are standing right in front of them. Making copies and having a chat seems much more important. Doctors don't really know what they are doing except for the femal doctors and one of them left. I literally only go here because it's close to my house.

I have an autistic 4 year old son and immunizations is usually a nightmare, but shoalwater medical has made it a breeze!! They could do not enough to make it as peaceful as they could for my son and I. I'd NEVER go anywhere else!

Absaloutly love dr ugo egesi, a very caring , patient dr who listens and is so genioun and one of the only drs in my 46 years who has taken the time to help me I will be forever greatful for his care . Also like to add the reception staff are very welcoming and polite Bianca is so helpful and lovely I highly recommend this surgery as one of the best in rockingham:)

Very friendly and accommodating staff. Treated with kindness and compassion by all the employees, either on phone or in person. I did have to wait over the appointment time but verbal apologies were made, and in these times it is difficult for them to manage the volume of people presenting as unwell. A thorough examination by the doctor who seemed genuinely interested in finding out cause of medical condition. I am surprised by the earlier comments by others. I would certainly recommend.