Hellas Europe Australia Pty Ltd.

Its always nerve-wracking trying to move houses and worry about all the things that could get damaged. It exhausting packing and unpacking let alone moving countries and doing so. This company was amazing start to finish, they packed all my belongings neatly, safely and were respectful of them. I was over the moon to have paid a little extra to have all my belongings unpacked once I had moved. I just got to relax and rest off the jet lag. I highly recommen!!

What a nightmare! This company is a real Mickey-Mouse operation who lies through their teeth about everything, even things that are unrelated to the job they are doing. The final shock came to me when I found out what they are paying the guys who do the moving for them. Not only lying to their customers but exploiting people the who work for them (removalists being predominantly refugees). A company with zero moral compass that should be avoided at all costs.My container of personal effects was eventually delivered but had been sitting in their yard longer than it took to get it from San Francisco > China > Australia while they continuously stuffed around with everything. They are quite happy to take a customer's money, but once that's done you can forget about getting them to do anything else. They will leave you feeling ripped off and screwed over.If you want a reliable overseas removalist, look elsewhere. I'm surprised they are still in business based on the way they conduct themselves.

STEER CLEAR AT ALL COSTS!!! Honestly the worst company I have ever dealt with. Surprised that a company as shady as this is able to legally exist.Aside from the terrible customer service, this company leverages their power of having personal belongings to add fraudulent costs throughout the whole experience.After holding our sentimental belongings hostage for months until we paid an exorbitant amount, the delivery couldn’t have gone any worse. They arrived 6 hours late, were extremely rude, asked for EVEN MORE cash and demanded we help unload. They also literally threw boxes labeled “fragile” into our door and dropped boxes off the truck in front of us.We were missing a few boxes, and management forced me to sign a document stating I had received everything in pristine condition.Despite not having the time to even open a box. When I declined to sign management said “If you don’t sign the document, my boys are going to have sleep over” and “I’m instructing my guys to take everything back to the docks and they might happen to loose a few boxes”.The saga ended with me signing the paper and locking the movers out of the house. When I went back and checked, we actually paid for them to unpack all items and dispose of boxes which obviously never happened. WHAT A JOKE.I’m not usually one to write reviews, but If you’re unlucky to be assigned Hellas, I highly suggest doing everything in your power and paying extra money to change companies. I don’t want anyone to have to go through the awful experience I did. This company is beyond shady with zero human empathy and will take you for a ride.

We had the worst experience with this company. Over Christmas they could not deliver and then told us they would clear the goods so we did not have to pay for the quarantine storage. They then told us that was not the case and tried to charge us $30,000 AUD in additional fees. When we complained it was lowered to $15,000 .... which makes us wonder! When we finally got our goods there was significant damage to most precious items. Communication was terrible and the person supposedly handling our goods was on sick leave for 6 weeks.... when we were being charged storage. Do not recommend in anyway.

DO NOT USE THIS COMPANY. This company partnered with the U.S. moving company I hired - so I did not choose them - and I have never had such a bad experience with any company, ever. Here are just some of the things they did:- Failed to contact me with updates - I had to chase them on everything.- Charged an extra $1,000 because they claimed my stuff had been held in customs because they found a spider, but provided no evidence for this claim and the spider they told me they had found was native to Australia- Charged an extra $550 for a shuttle" to deliver my stuff

absolutely THE MOST HORRIBLE COMPANY I HAVE EVER USED. PLEASE DO NOT USE THIS COMPANY. They were the australian partner of the SDC shipping company from San francisco to Sydney. the SDC movers were amazing. Hellas delivered our goods and destroyed our house and our furnishings. we had to kick them out after they unloaded our belongings and hired other movers to move our things in safely. costed us over $15000 in damages and we are still waiting for a response. Just request a different partner to use.

The worst service I have ever received. According to the contract, they should unwrap and remove all debris which they didn't and we had to pay cash to get the guys take away the packages that we unwrapped ourselves.They told us to call the office when we finish all the unwrapping and they would arrange a pick up of all the debris which ended up to be a lie. The office lady asked us to call the council and didn't reply my complaint e-mail.The delivery guys were rude and refused to deliver some heavy items upstairs.I would never ever use or recommend this company to anyone.

The hours for pick up are extremely constrained (9am-2pm Mon-Thurs), they are very strict with the time frame for pickup (4 days before they start charging for storage) and were very expensive. Our shipment was not meant to go to their storage facility, but would not help to rectify the issue. They charged us and said that we had to go through someone else to get a refund despite never having asked for our shipment to go there. It would have been nice to have some cooperation to help us out.

We’re now on our 4th international move with Hellas Europe and we’ve never had any breakage or damages. Andy and Anna are lovely people to deal with and we highly recommend them to do your move if you want a company that looks after your belongings as if they were their own.

I have not dealt with any worse company in my whole life. They easily feel free to keep my stuff hostage for over 13 months to sort out their own problems with their partners! They never did. They charged me $3000 for storage (2 cubic meter) for holding me to tans some over 14 months and made me pay for storage to release my items.All employees, from top management to secretary are extremely rude. Operations Manager named Soraya is one of the rudest people who have walked on this planet. Easily yells at you to intimidate you and hung up the phone on every conversation. No response, no communication, no honesty. Anna the MD is the same. They are a shady company which I believe are involved in international hustling with similar organisations like themselves.Avoid Hellas Europe like plague ...