Grace Self Storage

Excellent idea for storage.As a customer you can have many days to load the pod to suit your requirements. The drivers (one in, one out), were friendly and helpful even though the task of locating the trailer (between a boat and a parked car off a narrow lane) was difficult.The interior (10 cubic metre) wooden pod is solid and provides plenty of space for storage (if you know how to stack and pack). Securing hooks throughout, means you can tie in the load, if needed.The trailer used for delivery was solid and strong, giving confidence that the whole unit was up for the job!From inquiry, through booking (James was also excellent), and then delivery and pick up, Grace were professional throughout.Leo

Great service option for long term storage. Reasonable prices and easy to coordinate pickup and drop-off. Had our goods in storage for 3 years. No damage or problems although a little bit of black dust across some of our items.

Lovely staff, very professional. Excellent communication- spoke to Richard both before storage and for arranging return/unload and move. Andre and Jose were fabulous with packing and unloading service. Arrived on time. Efficient and hard working, an excellent service.

Very happy, everyone, I dealt with were polite, helpful, great customer service. James was outstanding trying to help our move go as smoothly as possible. John, the driver was terrific, (as was Devin) giving us the time to make sure the set up of the pod was as good as possible to meet our needs. To sum up, exceptional service and communication, very helpful and polite staff. All this and a very reasonable price which makes moving easy as. Would definitely recommend and use again.

Great customer service! Jess was amazing at helping us through the process and answering all our questions from start to finish. Good pricing and accurate with the estimate of how much storage we needed. Will use again if needed and will recommend to anyone.

I am absolutely disgraced with your service. The supposed “manager” James who called me today was appalling. The tone in his voice was one who should not be representing your company. The fact that he was calling me a liar for his mistake was unimaginable! Not once or EVER did he tell me the storage unit had to be picked up the next day by 12pm.Never ever have I had a problem with your company before. Every time previously everyone has been so helpful and understanding in providing quality customer care.You can probably see from my customer file that I have had the storage unit for a number of days before it was collected in the past. The fact that this policy has changed and is a now blanket ‘NO’ should be communicated with your customers, prior to be being abused on the phone. Especially in the circumstance where your customer has negotiated a delivery date as the first one was not suitable and WORKED WITH YOU. For a WHOLE week we went without furniture. You should also state in your terms and conditions to give 2 weeks notice for re-delivery! As in the past I have called and its been delivered 3 days later! Not 2 weeks.Also not to mention the fact that the storage units are now delivered on a trailer with a height of 1 meter from the ground! This is UNSAFE for your customers. Originally you had a service where this was delivered using a fork lift and placed on the ground. Allowing people to walk straight into the container to load/unload there items.I am so very embarrassed that I have given praise to your company to friends and family.Let me remind you…How does this service work?we can leave it there so that you can load your belongings in your own time""

We put stuff in storage thinking we would be working overseas for 2-3 years. It turned in to 10! When we finally retrieved our belongings, everything was a bit dusty but otherwise clean and more importantly intact. The delivery of our box was flawless, on time as promised. Good communication throughout. Well worth the money.

The service is exactly as described. I used the Packing Service also, whereby Grace provided personnel to assist with the packing of the container. These people were all very polite, efficient and careful. I had plenty of time to prepare the packing and this provided the only snag, as the containers are also of limited Maximum Weight. SO when choosing your storage solution consider also what the maximum weight may be, as I did not fill my container, but reached the weight limit, therefrore requiring two 'containers.

I had great experience with Grace Storage, customer oriented and innovating company! 24 hours limit for box/trailer stay is a bit too tight, but Jose was a bloody legend and gave me a hand with several big ticket items to unload them from the box - much appreciated! everyone else were friendly and good to work with as well, thank you James for coordination of everything. Will use again (hope won't need it soon though! :) Cheers

Top service, from load to unload! I'm a firm believer that you get what you pay for, and in this case, so true and was truly great customer service, from initial enquiry to redelivery! John and his team were polite, professional and ever so careful with ensuring items were heavily wrapped and secured. I was sceptical initially with removalists in general (my inlaws had all glass caninets broken with their wall unit - went with a local newspaper mob!, cheap) a real hit and miss, but was proved wrong! Cannot speak highly enough, glad we went with Grace!