Officeworks Wangaratta

On Wednesday, 21st December 2022 I was in the Wangaratta store to buy computer monitors. I made an inquiry about what was in store and had a few questions about what my husband had seen on officeworks website. I was attended to by a young man Tom "

Feb 9th 2023. Waited for 35 minutes for some service, asked at the counter a couple of times, to be told they will send someone. I guess I will buy the item on line or from Jaycar.

Really lovely staff, very quick and friendly. We came in to buy a new phone and the staff were very helpful. Quick and efficient service.

Was having trouble printing off thank you cards and getting the photo right, Natalie helped me with it and went over and above being helpful, getting it just right, finding the text I needed, balancing the picture, taking the time to get it the way I wanted, then printing out on the heavier cardboard. Service was fantastic, thank you. And they're all such a cheerful crew, pleasure to shop there.

Some pretty ordinary customer service, went to purchase an item, first customer service had no clue what I was talking about for the item second customer service no we don't sell them here theyneed to be purchased online third customer service no you must be mistaken, fourth customer service handed item to first customer service.You may want to train your staff better.Not a good way to make any customer connection.

Today we went instore to print a document and the young sales assistant “Tom” was extremely helpful, professional, patient & kind, explaining how to use the system and teaching us how to use the technology ourselves to print a document from our phone! Thanks Tom & Officeworks, you should commend this young man on his customer service!

I was at the Wangaratta store today the 23rd of March to print out some pictures using my usb drive.Unfortunately my drive failed to load the photos and i asked for help from a sales rep at the counter. I believe her name was Claire around 1pm. She said they cant print my pictures over the counter if my drive is not working. I kindly requested her for other options to get these photos printed out, and all she said was ‘go to another store’. Another rep overheard our conversation and suggested the office works photo app. I believe your company invests in such apps to increase user interface and a as a strategy to allow your customers to easily use your services in a time efficient manner! Therefore it is the duty of your staff members to promote such services for the benefit of your business and the consumer. However staff like Claire sets out a bad example for everyone working with her as she seems to be a senior. This is Wangaratta and not Melbourne, going to another store is really a limited option. She was quiet embarrassed when the other rep suggested the app to me, she guided me through it with no hesitation. I used the app and got my photos printed. It is an amazing app. I hope u take some action in re-training your staff, especially Claire, in Wangaratta.

Love this place. ITS my go-to for all my office items

Ordered some stuff on line. When to collect it. Order ready. Female staff very attentive to detail.In and out like a flashPlenty of parking plus stock. Close to main road. Worth 2,000 stars.

My mum was unexpectedly transferred and admitted to Wangaratta Hospital, and due to Covid and living 3hrs away we are unable to get there. She has no charger, we were unable to access one through the hospital and needs to be able to communicate/ text with her husband who has also in another hospital. Rhi has gone above and beyond to help us! Thank you so much Rhi your kindness is immeasurable and I cannot explain the relief this has brought to our family.