Australia Post - Reservoir Post Shop

I just wanted to say this post office might not be perfect (the hours have annoyed me in the past and I’ve been burned thinking they’d be open on Saturday, but that’s not the employees fault and I have never taken that out on them). Yet after reading these reviews, especially the one star ones. I think you’re all a bunch of salty pessimists with unrealistic expectations.In short; I work long hours and I have a registered parcel locker at this post office, so I can pickup my parcels even when they’re closed. However my parcel wasn’t assigned to my registered parcel locker on this particular Friday. The seller I bought from forgot to add the parcel locker number to the address (again; not the post workers fault). Anyways, there was NO WAY I was going to make it back in time to pick it up from the post office on Friday afternoon (and if I missed my chance, I’d have to wait till Monday).I got a hold of them over phone, and explained the situation (mind you this has happened once before) there was an hour left before closing time, and I know how busy they get there before closing so I wasn’t getting my hopes up. But after explaining my situation; the employee over the phone was more than helpful and got me out of the bind by fixing the issue at hand and assigned my parcel to the locker. This might sound like no big deal, but it meant a lot to have the issue fixed so quickly and with some friendly service. I just wanted to say thanks and that I really appreciate it!You guys might not be changing the world over there at shop 1; but at least you’ve helped me get my stuff in a timely matter. And for that I thank you^_^ Sorry to see others have let their expectations and their righteousness get the better of them.

I would give 0 star if I could. Firstly, I totally get people have bad days etc, but please just show the basic etiquette as a human being? I walked in this post office to post something to NSW. When I told the grumpy lady whose workstation was facing the entrance that I have a QR code to scan, she just chose not to hear a word of what I had just said but to measure my parcel straightaway and state that there is no guarantee of next day delivery. I said I have a business account again and showed her my QR code, she just abruptly intervened and said I am asking you yes or no. Where on earth do you treat another person like that? I am not your child per se? Then she did not scan anything I provided but to quote me $59 for a parcel under 1kg, which other staff of Auspost had told me that any parcel under 1kg should be based on weight without taking into consideration of measurements. Then I questioned that she hadn’t scan my QR code, she literally rolled her eyes and sighed, then told me you need to tell me at the beginning. Excuse me? I am sure you have cameras in the shop and you can rewind the video to check if I was holding my bloody phone with a QR code the entire time? I bloody could skip my gym today because of all the phone lifting. She even refused to provide her name when I mentioned I would need to make a complaint. Hmm, why? You are scared of giving out your name? Then I changed to another post office, for the same parcel, guess how much I was charged? $16.25. Good job lady, you interpreted capitalism well.

Had multiple issues submitting my daughters passport documents. The staff weren’t very friendly and I felt awkward every time I returned. On the website it mentions to come instore and one of our friendly staff will be able to help but only one of the staff members were helpful but I forget his name…apologies.I ended up taking my documents to Epping and they submitted my passport and it was returned within a couple of weeks.

Not impressed, I dread when post items are redirected here. If you happen to miss your parcel delivery because you were at work, then good luck picking it up from this LPO because they are only open 9-5 Monday-Friday....go figure.

A very rude lady there behind the counter. She supposed to be there to listen and understand the customer’s need. Unfortunately it’s vice versa she only has couple phrases to throw. Very unprofessional and + bad attitude + 0 customers service skill.

Customer service is great here. Probably one of the most friendly staff I've come across at an AusPost.The 9-5pm Monday to Friday needs to change though, it doesn't suit most peoples lifestyle that work a job. At least open on a Saturday or extend it to 6pm close during the week so that people who work 9-5 can use the services.

Took passport photos a while back for my child here. Came back with my documents ready to lodge an application, the lady said the photo isn’t acceptable because she has a hair clip on. Even had the audacity to tell me that the photo surely wasn’t taken at their office? How about owning your mistake and train your staff to do a better job. I remember the exact spot she was asked to stand for the photo. She even had to stand on a very unstable stool, which a 2 year old could have easily fallen off and injured herself if I wasn’t there to hold her. Such unprofessional staff.

There seems to be a common complaint with this Post Office. Is not the worse encounter, but some staff at this office do need re training on understanding their product and customer relations.They have a sign that reads rude customers are not tolerated and will be asked to leave"

As a full-time worker, it's frustrating that the store isn't open on weekends. It makes it nearly impossible for me to pick up packages delivered during the week. The limited operating hours render their services useless to many people.

I got threaten by the staff serving me saying that HE is not going to give me my parcel because it has my daughter's name on it and not mine(never had a problem with it before) and he was very rude about it. He could have asked if I had any form of ID to prove the parcel is mine, but he didn't.I am confused??? Didn't he just scanned the barcode from the email that was sent from Post Office into MY email as a collection reminder