Ocean Reef Medical Centre

Always a good experience. Dr Keng extremely thorough and very caring.Unfortunately, its hard to get an appointment within a day or two of needing one.

This practice has looked after myself and the family fantastically for the last 14 years. I'm moving and hope our new GP practice in Hammond Park is anywhere near as good. And a special thank you to Dr Jek! Thanks for saving my life Doc! And the receptionists take a lot of stick. Special grazie mille to Silvia.Ciao!

I have found the reception staff here are very helpful and competent. Tonight Sharee went to great lengths to get a COVID related problem sorted for me and my daughter. She went well beyond the normal call of duty". Dr Jek my usual GP is an excellent and highly dedicated doctor. He always finds the time to attend thoroughly to all aspects of our health care."

The rudest receptionist I have ever come across. It's almost as if she goes out of her way to make things difficult. She has no people skills at all. If it was run by a proper receptionist it would help the drs there so much. If I ran my business like this I wouldn't be around. I would really like to know who the owner is of this practice. Nothing has changed in 12 months. I have mentally and physically declined since going there

Outstanding clinic both in clinical and non clinical patient care. Professional and friendly staff and doctors

I have visited Ocean Reef Medical Centre a few times and had a telephone consultation recently. On multiple occasions, the receptionist (Sheree) has been extremely rude. This is unfortunate because a receptionist's role includes providing a level of customer service and manners, neither of which she demonstrates.

Absolutely disgusted. I booked an appointment online today for a doctors consult with Dr Sam Maurice Masoud.Arrived to the appointment with my medical exemption form for my booster. I am fully vaccinated and as per the health advice from the GOVERNMENT, you are able to apply for an exemption if you've had COVID-19 due to natural immunity for 4 months (I had covid 4 weeks ago). He flat our refused to fill out my form because he didn't feel comfortable...How disgusting that someone who comes in with a form from the government declines me of my rights to do what i want with my body. I notified him i wanted the exemption because there is not point being boostered if i have natural immunity and planning to get my booster in June prior travelling overseas. Really disappointed.Will NEVER return.Highly recommend NOT visiting Dr Sam Maurice Masoud.

I have seen some FANTASTIC doctors here but unfortunately the practice is very badly run by the receptionists. Both ladies who I have spoken with at the front desk are rude and unfriendly. They have faxed important documents off with incorrect details (spelling mistakes on their behalf) and have incorrectly charged me every time for my daughters appointment who is under 1. Every time I go to pay for an appointment its a hassle for them and they end up making me wait for ages with a screaming baby. Last week the receptionist had her mask dangling off her face!!! Unacceptable and disappointing!

I arrived promptly at the time of my appointment, but was made to wait OUTSIDE, with the door locked. A number of other patients arrived and tried to phone the practice, but got no answer. Even knocking on the door drew no attention. After 40 minutes the door opened to let a patient out. At this time I was informed that the doctor still couldn't see me.What is the point of making an appointment? Who will compensate me for the wasted time? This is extremely frustrating. I have a good mind to go back to my previous doctor and not visit this practice again.

I’m sure the actual medical staff, Doctors, Nurses, Clinician’s are of good to excellent quality. But the Office management and office staff are unhelpful and borderline rude. Booking system, online version, is consistently out of order or giving false directives.Find another Medical centre.