DecoRug

Three weeks ago I got a rug for our lounge area. The staff were very helpful in finding the style I wanted. They gave me a discount on the rug and carried it all the way to my car. Very happy with the quality. Will be buying next rug there definitely

Purchase a rug about a year ago and the sales consultant threw in a bottle of spot cleaner.This is the best spot lifter I have used.I had quiet a few dried stubborn stains on my rug which my steam cleaner couldn't lift and this spot cleaner did the trick with minimal scrubbing required.Couldn't fault this product and will be heading back for another bottle

Deco Rug Penrith so helpful and Deb bent over backwards to come out and quote. Once the money had been paid that was the end of the service. Installer showed up and immediately my floor needed levelling. When I asked the installer Steeven what the allowable fall was and over what distance he couldn’t answer. (It’s 3mm over 1 m that’s in the instructions that come in each pack) magically it wasn’t needed. Obviously the question was too hard for a professional installer.. Installation was a disaster it took 3 visits and ended up with walls being damaged. Ended up costing me 3 days off work and I still have to fix and repaint the walls which were freshly done the week before the flooring was installed. I tried going to the store and Brie was about as helpful as a dead wombat. Deb was so quick to come and quote. Would have been nice if she managed to drag herself out to look at the damage, return a call or care at all. I managed to get a call from head office Salim??? and I’m still waiting for the Professional Painter to contact me. Please avoid them like the plague. Maybe buy from Bunnings and get a homeless guy to install, you will get better service.

A big thank you to Wayne, he made our experience at Decorug easy and pain free.Wayne went above and beyond to help us with our floor & window choices.We could not fault his service in any way & price wise was excellent also.

Staff at the Penrith store were absolutely lovely.But the installers were unprofessional, never on time and it was just a mission to get a straight answer from them. When the installers told me the would need to charge fit leveling, they gave me a price and when I said I’m calling The office for payment confirmation they quickly drop the price. Head office was also hard to work with.If I need a new rug I would go to the Penrith store but wouldn’t trust the to redo my floors again

My wife and I required new carpet and noticed DecoRug Penrith within the Trade Center in Jamieson Town. We remembered the name and thought that they have been around for a long time and therefore must be good.We were served by Brie, a lovely and very helpful young lady who appeared to have a passion for her work and helped guide us through our requirements and the selection process.We spotted a carpet that we liked which was 100% pure Australian wool and better still, Australian made! We were surprised at the price and it was available.Brie gave us a budget price from a floor plan that we had and arranged a measure up in our home. The firm price was the same as the budget and we immediately signed up.The carpet was installed on the given date and the installer, Mo, also impressed us both. Mo was courteous and a true gentleman. His workmanship was faultless.We would both certainly recommend DecoRug Penrith to anybody looking for carpet. If you go through the Penrith store, be certain to say hello to Brie and mention this review.Thus a 5 Star Review!Lyn & NormGlenmore Park

My experience at Deco rug at Penrith has been wonderful. All the staff have been very helpful, friendly and kind. Their service is prompt and professional. Wayne in particular has been awesome. He is reliable, he has been to our home three times now to measure and quote, he has been on time, every time, even ringing and letting me know he was on his way. This sort of service is platinum, it keeps me going back to Deco rug. Nothing is too much trouble, and he makes you feel that nothing is too much trouble. He goes the extra mile every time. Deco rug is lucky to have him and the other wonderful Penrith staff.Thank you Wayne and team.Jill Stewart

Great customer service and support from the Penrith store to achieve a suitable product for our home, many thanks team!

Wayne was absolutely fantastic in helping me pick 2 rugs for my picky self.

Highly recommend DecoRug Penrith.The staff are always happy to help and give you the best advice. We had Brie come out and measure up for our shutters, she is very professional and her product knowledge is out standing. Shutters are now installed and they look amazing. Eric who installed our shutters was great very friendly, got in and got the job down. He left my house clean and tidy and took all the rubbish away.We also got to borrow a sample shutter piece so we could colour match out paint for the window frames.Excellent customer service!!!