Shiels Jewellers

Staff are rude and seem racist. Happy to serve “white” customers with a smile and quickly. Worst jewellery store in the Northside of the city and it doesn’t help that there storefront looks cheap giving cash convertors vibes.

Most horrible customer service I have experienced. wanted to buy a 9 ct ear rings. Waited in the shop from 12:50 to 01:25 today and no one tried to help. I went and asked a lady abt a ring and she said wait I am busy". there were 2 other salesperson in the shop but no one came forward to help. My friends did warn me of this kind of behaviour. Will never go back to this shop again."

Very unprofessional! Staff are rude and not willing to help out. And I'm afraid all these reviews are falling on deaf ears! The same two rude (and ugly) women have been there for ages. So nothing is being done about it! Who would want to buy jewellery from women who look like they were dropped out of a plane - face first??

First and last time shopping at Shiels. There is a reason their jewellery is 60% off. Purchased a pair of diamond earrings and 2 days later a stone had fallen out. Took them back for a refund and the shop assistant accused me of dropping them. She then tried to convince me to get a replacement pair from another shop instead of processing the refund as requested. Stay away, terrible quality.

My wife went into Shiels late on Sunday 10/9/2022, to have links removed in 3 watches. States on website of watch that Shiels do this service. Not only did the staff refuse, the staff member then found the need to talk under her breath directed at my wife, which was witnessed by my daughters. Absolutely disgraceful. Went to Minit - the guys were busy, though not a problem. Even stayed past closing.Shiels Chermside - absolute disgrace.

Loriena and Yvette at Shiels Chermside go above and beyond my expectations and offer friendly and professional service. I have shopped with them for the past few years and would highly recommend them for your next jewellery purchase.

Absolute worst jeweller in Brisbane. I bought a very expensive good quality gold necklace from this store and as I was taking it off like normal the clasp broke . They have taken it upon them selves to tell me what happened to it and came up with somescenario that was completely not true and are now charging $110 to repair my necklace that had a 60 day warranty. The staff here are disrespectful and not helpful in anyway. My poor mother has had to deal with this while I was at work. They have been disrespectful and rude to her and left my necklace sitting there for a week not fixed because they want to charge me for the repair. No one rang to tell us any of this and it was just left sitting there. I hope when I come in to collect my necklace they don’t try to charge me for the repair. I will be extremely upset if this happens. I will never shop here again and highly suggest no one else does.

Went to buy a gift for my wife, they charged me 70 bucks more then what the price was, I had my daughter with me so didn't realise, went back 2 hours later the lady said our sales change all the time, and told her it was purchased 2 hours ago, the manager had a look in the display and said refund 70 bucks and be done with it. At that point I decided to return the item and get a full refund. Won't go back there again just cause the manager has no people skills!

A very lovely lady part of the staff helped me to choose the jewellery I wanted, they tried their best to get my purchase to have discount, and I actually got it. Very informative, polite, kind and helpful. Recommended!

Wonderful customer experience with loriena, she took the time to help me purchase the perfect anniversary gift for my husband. Her knowledge of watches and guidance resulted in him loving it I will definitely be coming back for future purchases for our children.