Eden Laser Clinics Hurstville

Terrible experience, Andrew Chin, the owner of the Eden Hursville clinic is very rude, misinformed and short tempered. He shouted at me. At the Hursville Eden laser clinic girl Duline (spelling? no name tags), who was going to do a laser hair removal for me had a blisters on her upper lips like a cold sore, refused to put a mask on, which I found not safe to me. Andrew accused me of being offensive of asking Duline politely if she had a herpes labials (cold sore) and to put the mask on ? The laser machine settings they were going to use for me also were lower (Energy Density 7J/cm2) than other laser clinics done without any issues (Energy Density 8 J/cm2) but with the good result of no lips and chin hair grows for one year after one procedure. But the Eden clinic advised to me 10 procedures with low settings of 7J/cm2 !! At the end Andrew refused to serve me and shouted at me to go somewhere else and to leave the clinic without listening to me. Andrew: “You can complain to the head office ! But he gave me his business card without his name and contacts of the head office on it . I had to come back so he put his name on the card

Appointment was made for 9.30am on easter Monday, double checked with hurstville clinic(and have email as confirmation)that it was at the right time and on public holiday. Was told yes. Came to the clinic on the scheduled time and told by staff the appointment was changed to 10am but the person has called in sick so can’t see you for another 2weeks and can’t do anything. No explanation as to who changed the appointment and why. The person in the clinic on Easter Monday even after being told I booked this appointment in month ago and came in early from holiday since needed to have this appointment told me that she can’t do anything. Very disappointing service and no effort to contact me prior to coming for the appointment.

I had done pico laser treatment for the first time here with Andrew, he is amazing, very informative and clearly explained about the treatment. Also, he doesn’t hard sell to me which I loved, definitely comeback to get my face done with him.But I have to give 4 stars because the staff in the reception is unfriendly and unwelcoming, when I asked about other treatment in the clinic she just said she doesn’t know, so I decided to leave the clinic instead of buy another treatment.

I cannot reccomend Batoul enough! The care and dedication she puts into each client - making sure they feel comfortable and supported is unmatched. Her attention to detail is also incredible - she takes the time to understand the client's needs and is such a nice person inside and out!

Highly recommended!!Andrew and his team are great professionals! I’m really happy with service I have received.Andrew got really big experience and help me a lot with removing my tattoo.Without hesitation I can recommend that salon!

Always have a great experience here, Darren was great at informing me on the process for getting my lips done and did an amazing job! Lovely staff with great energy.

I struggled with hirsutism due to pcos. So I purchased full body laser hair treatments. I’ve done 7 laser sessions from here so far and have seen a lot of visible progress.Also, all the staff here are helpful, specially Batoul. I was quite shy at first but she made me feel so good about my self and my body. So, ever since I’ve first had a treatment with her, I now always make sure to book my sessions with her. She gives very friendly advices and does treatments efficiently. Overall, I’ve always had good experiences whenever I go to Eden for my treatments.

This clinic has a welcoming vibe. Zeniab and previous workers (who had left) had always made my partner and i welcomed. Very friendly, on time and knows what they’re doing, new staffs would ask the experience for advice or help, so they don’t give you the wrong information. Staff can recommend treatments properly as well. They also don’t push you to make appointments, lets you know about sales and dont push you to buy products like other salons.All our sessions has been great and can see great results.