Anaconda Ballarat

Menswear, Tried to purchase for my husband an advertised puffer coat. The menswear section is an absolute mess, No order to any of it. Would have more luck finding product if was on the floor, which a fair bit of it was. largest size in stock is a medium & in the wrong colour. No stock, in winter, in Ballarat. Totally hopeless.Staff had no answer. Absolute retail disaster. Manager is accountable , or maybe not. Never again. Katmandu & Aussie disposals may be the go.

I had my integrity questioned over the price of shoes I had taken to the counter to purchase today. When he said 190, I said the tag displays 179. He wasn't prepared to budge, until I offered to get the tag from the shelf. When I returned, he begrudgingly put them through and then had the audacity to ask me to put the tag back on the shelf. Mate, you doubted my honesty without checking, then direct me like I'm a staff member. When you put me on the pay role, then I'll consider following your orders. Pretty ordinary treatment, given I was polite and helpful towards you. I understand you may be short staffed and having a rough day but that wasn't fair or called for. - 1 customer.

Range of products.What they don't have in store you can get from online.Staff helpful and friendly even under the pump

I brought a king swag in frankston,Unfortunately there were no tent poles.I was on holiday in Ballarat using it for the first time, OMG NO TENT POLES.I went to the Ballarat store, and explained what had happened.They went out of their way to help meFantastic customer service, very happy with them.

I was planning to buy a bicycle for me and my son. As i am not expert cycle rider i check in online few bicycle i went to shop buy one. I found a sales person in cycle area he is helpful to answer my few questions and advised me they can assembled cycle about $30. Then i found a cycle displayed suitable for me which he say no stock. I thought may order through online. Any way i went to to sales person her name is Bernadette or something she was not happy to see my face may be because i am coloured person or inside racism in her mind cant accept or digest i am buying a bicycle from Anaconda. I showed her from my phone the model i am looking for. When i got a good deal in other shops with good customer support i cancelled within hours. End of story never judge people by apperance.

This was originally a 5 star reviewed, now changed AFTER I've spent/wasted 1250 dollars.Amazingly UNprofessional service.Telephoned this morning with some REALLY specific questions about the Dune Popup Rooftop tent. The manager TOLD ME she went on to the store floor and measured the frame dimensions, and that the support rails for the tent were 1900mm long. HOWEVER, having just bought the tent, I find they are only 1500mm long, meaning the tent CANNOT be attached to the trailer purchased for this purpose.Avoid similarly expensive mistakes by shopping elsewhere/online

Laura was incredible - so knowledgeable around hiking, super friendly. Excellent customer service. Thank you Laura!!!!

I like Anaconda for their quality products and cheap prices. Unfortunately every time I go into the Ballarat store staff are non existent now and pre covid. Especially if you go into the shoe section, it feels like the staff avoid the shoe section in particular because it is such a disorganised mess and the stock in store never matches what the website says they have. C'mon guys you can do better.

Fantastic Shop and amazing support from the staff. Thank you Dave for the amazing support over the phone. Thank you Ebony and Mark who helped me in the shop and also helped me to put the Kayak on the Vehicle roof. Overall fantastic experience. Thank you and highly recommended!