Seven Seas Worldwide

store was heat got my stuff quick and love that kenny guy who works there

Five months later still waiting for three boxes from Thailand to Indonesia. Charged me for storage when I didn’t want it, sent my boxes to Hong Kong for no reason. Worst shipping experience I’ve ever had, avoid at all costs. Unreachable customer service. Used them for a move from China to Thailand and was so happy I recommended them to many friends. No more. I feel like I should take legal action against this company. Friends shipped with other companies from all around the world and got their items in a month or two. Totally unacceptable and avoid these guys if you value your time, money, or possessions.

I currently made an order shipping a glof bag to China. They change their policy after picked my stuff from my Australia address and stored in their warehouse. Because of the policy change they are unable to continue the shippment to the distination, so offer me an option to ship it back to my origin place. Then they are charging me $120 for doing nothing. I have called their customer service and their customer service ask me send email because they are unable to wipe this fee. I have to send email so their manager can see it and contact me to negotiate the fee. During the waiting period they send me another extra invoice for $100 and still not hear anything from their customer service. I have report my situation to Australia fair trading.

1. Not clear from website that you need to receive the goods, not post to someone else.2. Charged $140 to inspect goods then refused to ship. A competitor completed the job within days (arrived door to door).

Items were missing from 4 packages out of 8. While the company was quick with their response, they had no explanation as to what happened to those items. The insurance is worthless unless the entire package is missing. I also waited a very long time for my packages to arrive without any communication from the company as to why there were so many delays. Experience has been awful.Edit: received email stating there’s no explanation and case has been closed. Stay away from this company. Poor customer service!!

The WORST service I have EVER experienced. After waiting weeks longer than advised for our items. The man delivering them parked 100m down the road from my house. THREW the boxes onto a trolley then made me push the trolley across the street and up the road while he stood there smoking. The items in the boxes were also damaged, things broken and books with ripped and dinted covers. DO NOT USE SEVEN SEAS

No complaints and great value for money. Easy to contact at all times, consistant email communication, online access keeps you up to date, and easy delivery and pickup. Would recommend Seven Seas!

UK to Tasmania shipment. Only 3 boxes but all fragile. Overall the communication, administration & customer service was very good. The boxes arrived looking like they'd been handled with care which is a key criteria. For the price and level of flexibility - good job

Company itself was meh, scheduled the delivery on the very day that wouldn't work for us. The guy who actually helped me unload was awesome - someone named Darryl. Darryl needs a promotion and a pay increase. The rest of the company can get bent tbh.

Really disappointing service on this occasion. My boxes were collected in June 2022 and have just arrived now in Melbourne 6 months later. They don't deliver on weekends and wont allow you to pick a time without an extra fee so i now have to take a day off work to be there for delivery just to be told for the first time today that they will only deliver to the ground level because of 'covid' so I now have to hire someone to bring them upstairs for me. Will look at an alternative shipping service in the future.