I-MED Radiology Network

Extremely poor customer service. Felt I was treated like number not a person. Very rude and judgmental. I left in disgust. So much for maintaining patients privacy and confidentiality when asking you to confirm your personal details out loud in a public space. Would not recommend going here at all. At least one staff member needs a lesson in empathy and customer service big time.

Horrible experience there, spent quite a lot of money but got nothing! Completely wasting time and effort!Being asked to wear a mask or we’re not welcomed, even though the COVID restrictions had been lifted across the whole state.Then being asked about the appointment, which I tried to make one via phone but was told it is not needed. So conflicted message, and the reception lady was very unhappy that we don’t have an appointment.Then we were told the clinic isn’t bulk billed, so they have to pay out of pocket. But due to it is kind urgent, so we go for it.Then after the X-ray. We’re hoping to get a hard copy photo and some explanations on it. But we got NOTHING, but a cold statement that a copy will come to your phone in 48 hours.When do payment, we found we have to pay in full and rather than just the gap.And a min ago, we just got the sms for the photo. It seems can be downloaded but it says it should not be used for diagnostic purpose. And we can’t find any words around to confirm whether there is a fracture or not.Extremely disappointed. Everyone should avoid them despite doc would recommend them.

I have had all my routine pregnancy ultrasounds here and they were fantastic. We could have chosen to go bulk billed however we choose to go here because the experience everytime was amazing. Explained everything, got excited with us and really made me feel comfortable.Thanks again! Highly recommend

No warmth or smiles from the staff at this place. Reception staff are matter of fact - which I can handle. But the radiographer seemed like she wanted to be anywhere but there. She treated me like an inconvenience. Hopefully I never have to deal with that women again. I'll request someone else.

I had an ultrasound this afternoon at the Lilydale I-MED centre. I was seen on time. The receptionist was very friendly as was the technician lady who was very friendly and thorough in her scan. I was also bulk billed, so wasn't out of pocket for this test. I have no complaints and only praise for this practice.Steve

Rude, horrible and incompetent. Went in for a cortisone shot for a broken back and large herniated disc, came out with a more damaged back, bigger herniated disc in back, and three herniated discs in neck due to incompetence of nurses; and no cortisone shot. Now I’m overseas in a hospital where I can get actual competent help and IMED wont let me access the numerous MRI’s I recently did there because I am overseas. I will be taking legal action.

Fab people - my elderly mum attended for an MRI. She has was so impressed with all the team from IMed Lilydale she couldn’t stop praising them. Thank you so much for your kindness. She was impressed from the greeting by the reception staff and all through the process to operators and accounts folk. She told me the MRI operator was thorough and professional, clearly explaining all the processes and treated with great care. Thanks guys I will recommend you to all!

I went for a few tests today and found reception staff very polite. The technician Zac was so caring and helpful with 2 of my tests and also the MRI staff.Lorraine

On the whole I was happy with my experience here. The online booking system was very easy to use, and the confirmation email was helpful with specific information about what to expect from my scan. At the premises the staff were polite, professional and efficient. Also they have a strong emphasis on covid safe practices. One area for improvement is the wait time to to get through on the phone (to find out the cost of my test in advance), which was about 20 mins.

The receptionist are extremely rude. Especially two who are being extremely rude to a poor elderly lady who's covid test was a dud. Now as I sit in the waiting room they try to intimate me from across the room. With Simone starring at me in a rage for writing this post and the others telling her to stop.