Soko & Co Karrinyup

Staff very helpful

Excellent range of products lovely new store will be back for sure

Minimalist heaven

I have never left a poor review before but I am shocked about how bad the customer service from Soko is. I purchased a compost bin in February, and yesterday I discovered it had cracked. I called up and was told I could have it replaced no problem.When I came in this morning to replace it, I was told the matter had to be escalated to the manager and they would call me back. The person I spoke to had an accusatory tone and didn’t apologise for the confusion or the impost on my time. They called me back later that morning and told me I had caused the crack and that’s why they wouldn’t replace it. It’s unbelievable to me to have the rudeness to accuse your customers of lying. I am never going back and frankly, I can’t believe I spent $50 on such a poor quality bin in the first place. What a disgrace!