Blair Athol Medical Clinic

A few bad experiences.1) I went in to get my mental health care plan renewed as I hadn't used it. The Dr said 'i can see Dr Julia gave you your plan'. I corrected him, 'it was Dr Perera actually'. He said 'Dr Julia gave you your plan and you've had your mid-plan review.' I corrected him again, 'I've never seen Dr Julia. It was Dr Perera and I haven't had a mid-plan review because I haven't used any sessions.' He said 'Dr Julia gave you your plan; it's all here in your file' and turned the screen to me. I read the file notes and my" cervix and its impact on "my" sexlife before checking the top of the screen and realising he had my sister's file open. We're estranged and I don't want to know about her sexlife. The Dr is required by law to let her know that he showed me her file. We don't speak so I don't know if he did but I bet he didn't.2) I had the first appointment of the day on a Saturday. I was messaging my partner about how late they were running even though I was the first patient and that the doctor chatting with another patient about hair cuts better not be my dr. She was. She saw me for 2 minutes didn't examine me just told me my spleen was bothering me and ended the appointment. I then rang my partner to chat while I walked home. She billed my appointment as a mental health breakdown appointment because it's worth the biggest refund to her. I used the text messages and the phone call (4 minutes apart) in my fraud complaint to the Department of Health to prove that she was billing appointments fraudulently. I didn't hear the outcome of the investigation.3) I booked a phone appointment over the phone. The fella on reception gave me the 6pm appointment. After the appointment the dr said she was putting me back through to reception. The receptionist then told me they were now charging for appointments after 6 (note all appointments are charged for now). I said "that's ok. My appointment was at 6

The only place I could find an appointment at after new years and now I know why. Absolutely DISGUSTING treatment from a female GP there. I was told off for coming in, despite not having cold or flu symptoms and was treated as if I had a highly infectious disease - which I didn’t, just a problem with my eye. The gp wouldn’t even come near me and prescribed me nothing. I am absolutely disgusted and infuriated. Go elsewhere.

The only problem I have is the waiting time, I made an appointment for 1:20pm & now it's 1:37pm. I am aware that the clinic is busy & yes there people too. Unfortunately I can't make a complaint because they can ban me

I had a terrible experience here! The receptionist named himself as RJ treated me like nobody. He is absolutely racist and even thought I told them I have a Medicare he kept insisting you know how to pay when you book and so on! He was way aggressive and impolite. I would suggest not to go here! I have complained with the doctor and I don’t think so anything is going to happen! They don’t take it seriously! Shame

Very poor service. Receptionists are not trained well. In the last few months they started to ask 15 dollar for each appointment. They only want to pay by debit card and the rest of Medicare u won’t receive. The only reason I went there because of Dr Anita Rahber. She is amazing and very good doctor.However if you book with Dr Chathuri Rajapaksha, she only give u 5 min and doesn’t check you properly and just want to get rid of the patients . Not recommended plz

Great Doctors, Wonderful receptionists who are helpful even when it is busy, overall had a great experience. Would recommmend to anyone wanting a mixed billed clinic, where some of the doctors still bulk bill!

I have a very bad experience with this medical clinic with staff front desk reception. I was calling two times in one day in the afternoon I was calling for asking if they any appointment available tomorrow for my daughter X-ray results. The first calling at 4:36pm waiting about 10 minutes and the second time at 6:49pm another waiting for 12 minutes and nobody answered. Very disappointed with the medical staff especially with the reseption on the desk.

AVOID THIS PLACE!!!! The worst service I’ve ever experienced in this entire world. The receptionists are extremely rude and unhelpful, especially the one with Asian accent. I have no idea why these people can work as receptionists with this poor customer service.

The doctors and nurses are overall good but one of the receptionist with Asian accent is extremely rude and unfriendly!Since they’re no longer bulk billing I rather go to a clinic where I won’t have more stress added and have a better experience.

I am giving this rating for very rude behaviour from the receptionist. I just asked her to follow-up pathology clinic for results because they are not provided results to patients instead of listening she asked me to chase by my self and advised me to cancel my appointment. I am very disappointed with this.