Australia Post - Botany Post Shop

Can get extremely busy at times causing slow customer service.

I had 2 packages to return to the same address. I was told they needed to be posted as one which was not a problem as I thought they would tape both packages together. Instead I was told to buy a roll of tape at $4.50 and tape them together myself and bring the packages back to counter. What is this? It’s aPOST OFFICE is it not? Are customers expected to take the packages home to do this? OR pay for over priced tape all because this is no longer part of the service?? What a joke… is this a directive to save funds?Seriously Austpost you charge enough for postage. What the????

My experiences here have been positive and the staff here and always nice and pleasant to deal with here. Seems like those who are pressed for time try to cut in line or get upset about it when told to go to queue, which is ridiculous. I’m glad there’s a PO close to me and I’m grateful for their staff & services.

AP shops are always well run and this one is no different. The shop manager knows my name and gets my articles without me even saying, I don't even really go there that often so I presume he and other staff remember the names and addresses of many locals who come there from time to time. That is impressive

One of the staff there put my address as the recipient’s address. I didn’t realise it when I got home and checked. I had to go back to the post office. The manager was not friendly, she didn’t even apologize for the mistake they made. Instead of that she accused me of not labelling my package clear enough? My package was clearly written in size 18 font “From” and “To”. Unless you are blind, and you can’t read properly. She talked to me loudly and eventually I had to yell back and pointed out my package was right there, I could see it over the counter. Finally she changed the address back for me, but also blamed me for not checking the recipe? What kind of customer service was that? I rather go to Mascot post office from now on.

If I could leave less i would.Yhere is an older man there who is great.The woman who I assyme is the manager based on the arrogance she presents is unpleasant, unhelpful and overall I could only assume hates her job based o the level of venom you get for being a customer needing to pick up a package.Add onto that the usually unhelpful hours of operation and I am so thankful to be moving out of the area

Quick and efficient service and knowledgeable staff. All sorts of packaging options for domestic and international post and parcels. Assorted items for sale typical of a post office including stationary, store gift cards, greeting cards and wrapping paper as well as travel items. 15min parking available on the street and the Post Office as three customer parking spots as well that move through pretty quick

Good post office but the new staff arent too great. The ones that have been there for the majority of the time are the nicest and friendliest people, whereas the newer staff members are too strict and quick to get things done as if they had only 20 seconds to answer each customer. Nonetheless its exceptional most of the time because the good staff are usually working.

Service was to slow, and the lady manager is rude and ignorant.They really don't care whether there is a long line or not, not trying their best to make the service even quicker and efficient.They just moving so slowly, like intentionally doing it so customers would go away by themselves, because people have to wait 30 mins or even more just to drop a parcel.Horrible

Would rate 0 stars if I could. easily the worst customer service of my life and the worst place I have ever been