PACK & SEND St Kilda Rd

Absolutely horrible service. Once you pay them and the shipment is out, they don’t care if it reaches the destination. They don’t even reply back or support you in getting the shipment delivered to you. I couldn’t even lodge an enquiry with DHL regarding my shipment as it was sent by Pack n Send and these guys didn’t help me.

I had to post a round table to Sydney, not the easiest thing to post nor the cheapest but Michelle did everything she could to not only ensure my table arrived in Sydney safely but also at the most affordable price. I initially requested an online quote but then called and spoke directly to Michelle (I recommend calling instead of online). I was pleasantly surprised to receive a personalised email from Michelle, informing me my table had arrived in Sydney (approx 24hrs later). Excellent service! Would use again!

Have nothing but positive feedback for Scott, Michelle and the team. Always responsive, no job is too big or too hard for this team. Will certainly keep using this service and recommend others use as well!!

Michelle Ramsey of Pack & Send St Kilda was a godsend when I had to ship a dozen cartons of personal belongings back to Singapore recently. She stayed open late to wait for me (I was stuck in a traffic jam due to the Melbourne Grand Prix), and in a gesture that blew me away, offered to come in early the next day to receive one last carton I had run out of time to pack. Very few companies or individuals go so far out of their way to help a customer; Michelle's initiative and action gave me an option where I had none left, and allowed me to tie up loose ends before dashing off to the airport to catch my flight home.Michelle – I've told all my friends about you, and wish you good karma for the rest of 2017. Thank you very much!

If you are going to send luggages - be aware that if you drop it off at this store they will make you box it in and pay for the new dimensions & boxes. So you’ll be better off having them picked up if you have luggage as they would not request it to be boxed in.I don’t understand why I needed to box my luggage up at drop off but it’s not needed at pick up requests. Furthermore they debited my card for extra costs after my visit without my permission so be wary about that.

Thank you to Marc and Michelle for their help with packaging and sending our artworks this week. We have our own courier account and they were so obliging, packing everything for us, sending us the details we’d need to give the courier and then printing and adding the consignment notes to our parcels and handing over the packages to our courier at no extra cost. They really went over and above and I have no hesitation in recommending them. I’ll certainly be using them again! Thank you!

Had a pair of seats to send to Darwin, and the service was amazing. Could not recommend Pack and Send ST Kilda enough. Thanks for your help.

Scott and the rest of the team at St Kilda are amazing, personable and professional. My partner and I had short notice to pack up our life for a relocation to the Northern Territory. Everything was packaged, sealed and delivered to us with no breakages. Would highly recommend using Pack and Send to ship anything. Thank you so much for making a hectic and nerve wracking time less so.

I dropped off an amazon return parcel and was told that they do not need to scan it". I tried to insist on receiving a confirmation for the drop-off