Chemist Discount Centre Altona

Excellent customer service, friendly at all times, competitive prices and convenient parking. I find this pharmacy is faultless. Simon is absolutely wonderful, both in persona and knowledge, and the girls are all extremely lovely. The understanding, patience and empathy demonstrated is to be commended. I frequent the store on a regular basis, and the fact it’s personalised service, not the production line feel of other pharmacies, is what maintains my loyalty. Highly recommended.

Went here after being ignored at the Chemist Warehouse just down the road. Great staff and service.

I have been using this chemist for over 20 years. Initially asTom Sarris Pharmacy, where I was always treated with dignity, respect and genuine caring from Tom and his wonderful staff. With the hand over of the business to Simon Jiao, none of this changed. From the very start Simon and the team got to work getting to know all their clients and their requirements, regardless of the complexity. The store was easy to navigate with a great range of products ( however with the quick service from staff you are never left waiting too long) A wonderful and supportive team of staff/ friends who I will truely miss having to relocate interstate.

Not the fastest or politest in terms of customer service - a lot of staff walk around you either in silence, or looking down not making eye contact - not thinking to say hello or ask if they can help. I’ve spent 20 mins (more than a few times) waiting for someone - anyone - to serve the customers. Once you get to your turn, it’s better. It’s not dire, but it does make one a little unwelcome every now and then.Everything else about the place is great! Clean and naturally light-filled.Staff are highly knowledgeable.Great range of products.Very reasonable prices when a sale is on.

Absolutely appalling customer service. Manager is so rude and cocky, was struggling to find a single item for over 15min, running around trying to ask where it was. All they were doing was chit-chatting to each other and ignoring customers. Horrible waiting times, one person at the whole counter!! Empty counters where workers should be. Don't waste your time and money here, just go to Chemist Warehouse or something. Useless chemist. Read some of the other reviews and answers too, the person answering the reviews is so rude. Who checks surveillance footage just so make sure someone isn't lying about waiting?! That's appalling. Imagine being so stuck up you check footage and correct them on 2 minutes!!!

Simon and his team are always amazing, very helpful, respectful and warm. I went to many pharmacies, and usually don't really care which one I go to. Since Simon opened his pharmacy in Altona few years ago, I stopped going around and always come here for everything, same goes with our whole family. We feel being looked after, hence 5-star. Highly recommended.

Owner extremely helpful and understanding and price matches other chemist in the area.Backstory to review - Husband had picked up prescriptions, exclaimed how expensive they were so I wrote review about price, I even rang the store that advised of price / suspected overcharge and they offered a refund if overcharged. Then husband decided to fess up he spent money on tattslotto tickets! Sorry to the staff there, thanks for your understanding that husband caused misunderstanding.

Great staff & excellant service.