Telstra Airport West

Terrible customer service, workers are not willing to help waisted my time trying to upgrade my plan and got rejected with no help or explanation even though I'm a silver member. Just got told I had to call telstra ( atleast they were willing to help)Don't waste your time going to this store.

This place cannot cope with the foot traffic. A simple disconnection was all a bit too hard and after 3 visits we are still getting invoiced.

There are always a reason why they can’t serve you and you have to comeback next day!Edit: Even with appointments you will be asked to come back later or be provided with a poor information about stock levels.This is not a particular problem with this store only.. this is across the board with telstra retail stores. The best thing you could do is to avoid dealing with them completely

I was enquiring about a letter from NBN Co which advised me to contact Telstra to arrange an upgrade of my FTTC to FTTP. I was most impressed by James who explained what was involved and who followed up to arrange the upgrade.

DJ at the Airport West store helped me resolve an urgent issue today even though I was a Telstra Business customer and did not have an appointment. He was extremely helpful, put me at ease and even offered to assist me again with any future concerns. Thank you for your wonderful service!

A big thank you to Yusuf, you were able to resolve my issues in an effective and timely manner, your patiences and exceptional customer service was truly appreciated! I will definitely, be returning to this store for Technical support!

Terrible customer service by some Indian bloke. Very rude from the get go and confronting, sold me a product which wasn't compatible with my phone, even though i had explained that i knew nothing about the product.When I tried to return it, I was confronted by arrogance and was told I couldn't get a refund. When I mentioned that I had spoken with telstra prior to coming in, then a refund was quickly arranged.

Travelled into the store to purchase a watch with Telstra points. I was told by 2 staff I could not use my points in store even though online it states that I can. Super unhelpful staff which was disappointing. Today I walked into a different Telstra store and was easily able to purchase the watch with points. Would be useful for staff to be more informed.

Extremely dishonest - I went instore to change my plan and that was all fine. Before we sat down to finalise the details the shop assistant handed me a Bluetooth speaker and said this is a gift for being such a loyal customer so I happily accepted, thinking that was the end of it. I passed the speaker onto my mother who was actually looking for one at the time. It turns out that it was not actually a free gift at all and the points were deducted from my Telstra account. I called to dispute the matter and they refused to accept responsibility and claimed I was told that it would be deducted from my points, which it absolutely was not. If this was the case a receipt would have been provided, which it was not. Extremely dishonest and recommend visiting another store

Extremely disappointed with the customer service at this store. Members are doing nothing except trying their best to avoid you. No help, no greeting and they can't even help with a simple task without being rude.