OZ Design Furniture Fortitude Valley

Shara was absolutely amazing! My partner and I were looking for a new sofa and I honestly could not decide what I want. Shara was very patient and talked us through all the different options and designs. She was not pushy at all and gave us time to discuss and think before buying the sofa. Over all incredible customer service! Stefania and Peter

If I could give less than 1 star I would.I don't recommend this company at all. Delay after delay, excuse after excuse. 7 month to complete an order and I haven't got it all yet, so who knows how many more delays and excuse would come. I cancelled the balance of my order. They need to get better import / inventory managers if you ask me. Import delay excuses only goes so far. If plenty of other importers including my own company can get it right in the times, why cant they.

I really enjoyed shopping in this lovely store. I particularly loved their extensive range of artwork. The staff were friendly and the store is laid out and styled beautifully, with some lovely vignettes. They have loads of interesting products to browse through. I liked the fact that many of their products do not look exactly like Freedom Furniture, although they are similar in contemporary style and design. The sales staff greeted me when I walked past and allowed me to shop in peace, which is great! Car parking is available in the basement, entry via Wickham St, which is one way or Montpelier St which is two way. I can highly recommend spending quality time, checking out all the great stores in this boutique Homemaker Mall.

Absolutely do not buy from this store. This has been the worst customer service I have ever experienced and looking through the Google reviews, apparently I am not alone. If I could give zero stars, I would. I ordered a lounge from the Fortitude Valley store. Prior to purchasing, I measured the access (lifts, doors, hallways) as well as the space in my home using the product measurements available on their website (length, width and depth). When I placed the order, the staff could not have shown less interest if they tried. When I asked if they could tell me whether there had been any previous delivery issues with the building I lived in the manager told me if there was an issue it was my problem because she would have warned me when I ordered it" (she didn't) and there was nothing they could do about it now anyway because the purchase was non-refundable. So I went back to the showroom and took my own measurements from the sample on the floor to confirm the fit.After waiting almost 5 months for the lounge to arrive

I do not recommend purchasing from this store. If you encounter any problems you will find they are absolutely unwilling to work toward customer satisfaction. I have found it a stressful and unpleasant experience shopping with this store and will not do it again. Absolutely regret all the money that has been wasted with them.

Premium delivery does not include putting all the furniture together. Very rude service at store from the Manager. I would give zero stars if possible. Multiple delays. I would recommend you never use this store.

The store manager Fiona went up and beyond for my partner and I. We are both so thankful she could help us in the stressful time of moving. Honestly I would give Fiona 20/5. Thank you!!

Terrible customer service and poor quality. One star goes to the manager of the Fortitude Valley store who agreed there was a problem with the frame of the lounge.Spent over $5000 at Oz Design to furnish a new property and one of those items was the ASH 3 seater lounge.Their lounges are poor quality and customer service does not care. Kept blaming us saying that the issue is the lounge is on floor boards and making a noise. We actually do not have floor boards. Lounge foam is definitely not the same as in the show room and the frame clicks and squeaks all the time which we think it has either been dropped or knocked in transit. Also had to help get the lounge in myself as the delivery guys thought it impossible. Manager at Fortitude Valley was trying to help due to the lack of customer service from their head office. Would not buy furniture from Oz Design again. Agree with these reviews here totally.

The worst customer service you will experience in Brisbane. Staff are unpleasant, downright rude and will not provide any assistance with their products. I have been in store a number of times over the past few months and have had an unpleasant experience with every staff member.I have purchased a few stunning pieces from Oz Design over the past couple of months but I will not be shopping here again due to staff issues and belligerent environment in this store.

Love love this place. Stunning range of furniture that uniquely interprets current trends however let's you reinterpret it into your own individual, edging style.