Focus on Furniture

Over the last 2.5 years, I have kept going back to Focus on Furniture at Gepps Cross to add pieces to my home . With the exceptional help of Vivian and Zeke, I have been able to set up my home in a way that is stylish, and most importantly affordable. I am not done yet, there are still many items on my wish list that I can't wait to add to my home.

Not happy with customer service been fogged off by zeekTo say that travel crush on leather is not their fault but I paid for a$3000 leather sofa and expect a crush problem in my head rest and that’s ok not my problem it’s your problem replace itI got a seconds sofa apart from other issues with the screws to put put together not good

Bought a beautiful bed, mattress and two bedside tables. Sales consulatant was lovely, knew his products and when we told him we were looking at other stores as well, he completely understood.We got the best price (boxing day sales) and have been using for 3 months now - great quality too! Our bedhead is a signature piece within our home and is one of my favourite places to be.Great customer service, were also able to hold onto our purchase until we were ready to move in. Delivery was easy and i was able to build the bed by myself (wouldnt do it again haha, would recommend two people).highly recommend Focus on.

My beautiful new recliner chair was delivered today as promised. The delivery team were outstanding .They kept me updated about the expected time of delivery and arrived exactly when they said they would. They were friendly and smiling and very helpful. I love my new recliner. Thank you.

We had a very unpleasant experience purchasing a queen bed from a Focus on Gepps cross. The sales representative had informed us that the expected delivery date would be mid-April, so we advertised our old bed for sale around that time. However, we received no updates from the store and had to call their office in Gepps Cross. To our surprise, we were told that the bed had been delayed and that it would not arrive until the end of April. We were disappointed that they did not keep us informed of this delay.We called the store again at the end of April to check on the status of our order, as we had already sold our old bed and were sleeping on the floor. Unfortunately, the customer representative informed us that the bed was further delayed and would not be delivered until mid-May. We were frustrated that we had not received any updates from the store during this time.We understand that delays can occur, but it is unacceptable for a store to not keep its customers informed. We have had better experiences purchasing furniture from other stores like Amart, Haggle, and Fantastic Furniture. We advise potential customers to stay away from this store if they do not have the furniture available in their warehouse. It has been a very uncomfortable experience for us, as it is currently cold and we do not have a bed.

Bought a table from here. Arrived with two scratches. Instead of offer a refund, after 2 weeks waiting for a reply, they offered me $75 back to keep the dodgy table. In the 2 weeks waiting to hear from them I bought a scratch free table and boxed the other. They refused a refund.We like our couch. But don't buy if you aren't happy to keep a faulty item as they told me to contact my lawyer

Worst customer service - ordered my dining table two months ago and still not arrived. Definitely, will stay away from them.

Purchased a recliner suite from Focus on Furniture. Got a price match from Black Friday sales from Zeke. The furniture was delivered on the date as promised and i was kept up to date with delivery. I was really struggling to zip up arm rests. Zeke was kind enough to drop in my home and fix them for me. Really great after sale service.Would definitely recommend and buy from them again.

Excellent service as soon as I walked in the door. Friendly, found exactly what I was looking for, explained everything in detail. Great prices on quality furniture. We love our new leather lounge suite.