Nick Scali Furniture

Absolute rubbish furniture. Don't wast your money. We bought one sofa from Nick Scali and one from Freedom Furniture recently - both in similar fabric and for a similar price. The Nick Scali sofa started pilling within a month. We're about to throw it out. Cheap and nasty rubbish.

I purchased 6 brown leather chairs and one of them come in with obvious white dent/ scratch mark on the leg. The driver said he will fix it, he went out and “fixed” by touching up the dent with his black pen!!!!! Without my agreeing!!!! I refuse to accept it but drivers says nick Scali will come and swap over this one for me. However after 2 customers calls and 2 days all I heard is escalate, and One of the guys over the phone said I shouldn’t have accept the product. Now I am left this with this hassle!!! And I got a function this saturday!!!!uodate: I received a text message saying I was offered a new replacement of the chair. Hopefully they will arrive b4 Sat. But seriously it is very painful to go thru this. My time spent on the phone and the way I was treated over the phone made me feel very upset.update again： someone from the customer service has contacted me and organised swap of the chair and also take away the rubbish. I am happy with the end result.

Waiting time for a sofa was months longer than the original long wait I was originally told and was not kept up to date with delays. The delivery staff seemed unqualified and didn't even bring the right materials with them to attach the battery packs. A day or so after delivery I had discovered that one of the battery packs was either faulty or not connected properly as it will not hold charge. Upon calling Nick Scali to notify them of the issue with battery back, I was scheduled for a service person to come out and have a look, yet again the wait time is over a month. Definetly not impressed with my experience with Nick Scali. Would not recommend.

Lovely showroom and very patient staff. Very obliging to move the setting around so I could see how it would look and all that post 5pm closing time. Suffice to say the selection was solidified.

Nick Scali in Nudawading, was really an interesting place to shop for a couch. It was our last place to look at, but found the service shocking.We walked in with money to spend, but it took forever to even get a hello from staff members.They even look at you but wouldn’t say hi, these are staff members with NO customers either.Eventually we got someone to help, but their knowledge was so so, the couches are nice and they have a great range.We ended up elsewhere after getting exceptional customer service that day and purchased a couch.Honestly the staff need to up the game!!Though a friend did recommend me go to Richmond said the staff are amazing!

Was told 14-16 week wait. This is now 20-24 week wait. Would have purchased elsewhere if we were advised the correct time. Have not once been advised of the delay and have always had to chase up ourselves. Poor company, who have sadly forgotten what truly matters.

Just a heads up to customers considering purchasing here, we’ve been waiting 22 weeks now for our couch to be delivered. The original delivery date was end of December 2022, then we received a call saying it was pushed back to the beginning of February 2023. Well, it’s March next week and I haven’t heard anything. I’m starting to thing we’re never going to receive our order.

Worst piece of furniture I've bought in my life. The Tropea dining table is NOT made for dining! White marks and bubbles kept appearing no matter what we did to prevent. We've been extremely cautious and never put a cup on it without mat, not to mention anything hot. We've had table cloth, mat, even the timber protection cream they recommended, none of them worked. Such a waste and disappointment...I'll never buy anything from them nor recommend anyone to do so.

I purchased a recliner couch which was delivered after 4 months on 23 March 2022. The couch smells like chemical rubbish. No one can use it. I can’t go to my living area because the smell is bothering my respiratory system. During the past 4 months, I’ve contacted Nick Scali several times. They sent a person who couldn’t find any resolution. I sent a letter to return their faulty product. After 11 days, Brett (escalations manager) responded to me rudely and said it is not the manufacturer’s fault and they won’t return it. He said I can get an inspector on my cost. I’m going to forward my case to consumer affairs. I will never buy from them and never recommend them to anyone. They don’t care about their customers and they don’t take responsibility for their faulty products.