Creative Property Agents

Having entrusted Creative Property Agents to manage my Ashfield unit for more than 9 years I can only recommend them highly. After moving from Sydney to Queensland I was reliant on them to deal with any with tenant issues or urgent repairs. My property manager, Maria Pollachini, dealt with any problems immediately and to my satisfaction, always keeping me apprised of the situation.Due to my positive relationship with Creative Property, when it came to selling the unit, I engaged Tony Graniero and his team for the job. Tony gave me a realistic expectation on price and more than competitive commission and advertising rates. I was waltzed through the process, regularly updated on perspective buyers and received a price consistent with expectations.

Creative Property Agents have managed my property in Ashfield for many years. Jennifer is fantastic and I would recommend her to any landlord looking for a diligent and professional property manager.

I have had very positive experiences with Creative in the past 5 years I have used them to manage my property in Ashfield. Maria has been prompt with her replies and communication. She has even gone out of her way to reply to messages and phone calls after hours when there is a more urgent issue. The trades people she uses have done a great job fixing up my old property as required.I have found all the staff at creative very friendly and professional. Their fees are lower than the other agents in the area. I would recommend.

I've never submitted a bad review about any business before, but I feel strongly about this.My partner and I have never experienced such complete disregard in any service, ever before, let alone in the management of our home. Our experience as tenants was so abysmal under Andy Nguyen's management, that as we have still been completely ignored in our attempts to resolve the finalising of our move out (several weeks after the fact), and the Licensee is also ignoring our attempts at contact, we've submitted complaints to NSW Fair Trading, and the ACCC. No property could be worth being managed by this agency. We do not recommend in any instance.Edit since their reply: only a portion of the maintenance issues we reported for 6 full months were strata related; others were internal and as such, on CPA, eg an internal light fitting completely disintegrated out of the ceiling gyprock. Regarding finalising our move, our bond was only released to us over 3 weeks late after we submitted the claim ourselves and we alerted their receptionist to the ACCC complaint when Andy Nguyen still didn't agree to the bond's release. We've still received no actual correspondence from anyone at all, especially Andy Nguyen, so their comment regarding contacting their office is void. I again reiterate how poor their conduct is, and don't recommend them in any instance.

Got connected with creative properties almost three years ago andI can say they are best at what they do. Very professional and helpful to get best for you. In all these years we never had any issue. When we vacated the property we lived in, they made sure we had a smooth process. Really helpful and proactive team, an excellent team to deal with. Special thanks to Maria who made our overall experience wonderful and trustful. Definitely recommend creative properties to anyone who is looking for a good real estate agent.

Edit: Initially I only left a rating not a review.Creative Property changed their response to my rating and are claiming I never rented with them. This is false. I have the paperwork to prove I was a tenant through this agency. They would give me inconsistent information about my tenancy agreement throughout the time I rented with them, so I had to check my paperwork.Two years after I moved out and returned my keys, a former housemate contacted me. Creative Property was claiming that I was still a tenant and they needed my signature for the bond to be reclaimed. I gave my three weeks notice to the agency in writing when I moved out, as per NSW law for ending a periodic rental agreement (the type of agreement I had). They were incorrect in claiming I was still a tenant. I forwarded the paperwork to my former housemate so he could reclaim the bond. Now they're claiming I never rented with them? This is untrue. It seems I am a tenant when it serves their purposes, and I was never in their system when it doesn't.This is only one of many issues I has with this agency, including lack of email responses, timely repairs and poor apartment condition upon moving in.

We've been using Creative to manage our unit in Ashfield for nearly 10 years. They've consistently provided good service over that period, and have been an absolute pleasure to deal with. Keep up the great work guys!

We rented a place for 4.5 years with Creative Property Agents in Ashfield couple of years ago. We were dealing with Jennifer and she was absolutely lovely, professional and everything was always sorted for us in a very timely manner. Honestly, I'm pretty surprised to see a few 1 star reviews here, but I suppose you should always remember it's about give and take and there are also responsibilities not just rights when you enter in any kind of agreement. Back to the positives- we always found communication to be friendly, I think we extended our lease at least 3 times and it was always prepared without any delays. All inspections were well organised and painless. Had no complaints whatsoever. And we have dealt with our fair share of uninterested agents and horrible service over the years, but Creative Property Agents were definitely not one of them. When we were moving away from Syd couple of months back, Jennifer gave us the best reference (although we haven't been renting with her for almost 2 years now), which I believe helped us a lot to secure a place in these market conditions. We haven't had much dealings with other people in the office, but whenever we popped in there either to extend the lease, pick up/drop off keys, everyone came across absolutely lovely.

I enjoyed the professional service of this agency during my 2 year tenancy and highly recommend them. Our property management agent Adele Hanna was very responsive to any concerns throughout the lease period and also end-of-lease bond processing.

We had a great experience with Creative Property Agents. Beatrix was always lovely and did a great job of managing our property. She did her best to rent out our apartment for a good price. Our tenants broke the lease and left early, but Beatrix was very helpful in organising an insurance claim to cover the lost rent. Beatrix also made sure the apartment was left very clean and in good condition. We will go with Creative Property again next time we want to rent/sell.