Going Gourmet

Highly recommend. Going Gourmet recently catered our wedding and they were excellent. Outstanding service, communication and most importantly food. We had long standing hospo staff / senior hospo operations people at our wedding and for them to comment so positively on the food was a testament to Going Gourmet and its team. Thank you so much

Going Gourmet catered for my brother’s vegan wedding in 2019 when Erica was managing. The food and service was incredible hence why I contacted them recently to potentially cater for my wedding this year. Unfortunately, I have not had the same experience dealing with the new manager Glenn, and safe to say I will not be recommending Going Gourmet to friends and family.At the beginning, Glenn was pleasant to interact with in regards to arranging a potential vegan/omnivore menu and was happy to brainstorm and customise a menu that suited us and our guests. I was set on Going Gourmet to cater for my seated wedding of 140 people. As many of people would know, this is a $10k + contract easy.However when it came down to arranging a tasting, I had several queries and questions leading up to a tasting to understand the terms and what’s included. Despite sending thorough emails and reasonable questions, I was often met with short, brief emails that did not answer my concerns or questions at all. On top of that, I was treated as a ‘special’ case requesting for a vegan tasting and quoted almost 250% greater than what my brother was charged for his vegan tasting in 2019, noting the tasting was only considering preparing 60% of our selected menu. I understand after Covid that prices will be inflated to make up for lost time, however this was not the same standard of service my brother had experienced for his wedding. He was definitely not charged extra for the tasting because he had dietary requirements and made to feel like a ‘special’ case because of it - regardless of whether it is vegan dietary requirements, or halal, gluten free or kosher. This is also considering that they already have a fully dedicated vegan menu. It is something they obviously frequently cater for. We had tried to reason with opting for a group tasting rather than a private tasting because we were shocked by the price!My last correspondence from Glenn was “Totally understand. Just jumping on a plane. What would you like to try at the tasting then? Obviously with low cost, i cant have a chef working the whole day on 20 different menu items.”This was the last straw. And completely left a sour taste in my mouth and I did not engage in any further correspondence. We have not even come to an agreement yet, and I’m already frustrated with this poor standard of service and dismissive responses, I definitely did not want to have this type of stress hanging over me on my wedding day!It’s safe to say I have since found an amazing caterer that provides excellent customer service and client relationship, takes care in responding to emails and queries, and definitely does not treat me as a special case for having dietary requirements.

I would like to say a huge thank you to chef Niamh for making our wedding day super special. All of the guests absolutely raved about the food and were so full by the end. Amazing service and beautiful staff. Andrea and Kathy really engaged with all the guests and made the experience extra special for everyone.

I worked with Going Gourmet in the last few months on 2 occasions and it wasn't a great experience. Firstly some of the staff including kitchen chef's are extremely rude. Supervisor on shift was not efficient and the event didn't run smoothly. I felt sorry for the guests. His staff clearly don't want to be there nor show any enthusiasm. Lastly the owner Glenn is very rude and doesn't answer his phone especially on event day's when staff need any assistance. You might get an email or phone call 2 hours after contacting him which by that time is too late. Also I still haven't been paid for 1 shift I completed. He refuses to pay me and I had to take the matter further to resolve. Just ridiculous!Please do not give this person a penny as he does not deserve it. He does not care for his staff and get's them to do all the hard work. Disgusting!Find another better catering company is all I can say.

I used Going Gourmet for my 40th birthday and was so impressed with the amazing food and service provided.They were very responsive, helpful and accommodating all the way through.On the night of the party the van arrived exactly on time. Both employees were professional and well presented.The food was even better than expected, including the best calamari I've ever eaten (and I've eaten a LOT of calamari)! All the guests were impressed and I received many compliments.When it was time to go, the kitchen/premises was completely cleaned.Zero complaints here, and I will ne recommending Going Gourmet to friends.

We booked Going Gourmet for our wedding catering in February, 2023. Firstly, the food provided was lovely and well presented.My feedback comes in relation to the management on the day and communication after our wedding. Going Gourmet arrived 1.5 hours late to our wedding venue – they arrived at the time that canapes were meant to be served. The head chef called my husband on the day of his wedding approximately 15 min before the ceremony saying that he is stuck in traffic and will not arrive for another hour – the chef had no sense of urgency when speaking to my partner and provided no reason behind his lateness. Our wedding was located just outside of Ballarat, the catering company was travelling from Melbourne - that duration that they were late was equal to the entire drive of Melbourne - Lexton.The one-and-a-half-hour late arrival was not only unprofessional but more importantly caused a delay in our food coming out which in turn also put pressure on our wait staff which we had to pay a significant amount more in additional hours for having to stay back due to everything being pushed out.We emailed Going Gourmet after our wedding to explain our frustration and try and understand why this happened. They replied 1.5 weeks later stating that our venue was too far away and their staff did not wish to travel the distance. They also stated that they were not happy that our staff told them to ‘get moving’ when they arrived. In light of these statements, I would recommend not taking on regional jobs in the first place if you are unable to service them and I would also suggest having some resilience if suppliers tell you to hurry up after being 1.5 hours late to a wedding which put pressure on all of our other suppliers.The email response from Going Gourmet was unapologetic and unprofessional. We have not since received a reply back from our last email asking to arrange a call with Glenn, the owner.In light of these issues, it is difficult to recommend Going Gourmet catering company to others. While it is possible that they may have provided a great service on other occasions, their failure to take responsibility for their mistakes and the resulting delay was very disappointing.Overall, it is important for businesses to be accountable and take responsibility for their actions. In this case, it is unfortunate that Going Gourmet has fallen short in this regard.

Martha and I got married in October 2022. We had organised our catering with Going Gourmet. From the get go the service was professional and timely, we even got invited out for a tasting session at Baxter Barn (even though I knew I already wanted the slow cooked brisket). The wedding service was excellent, completely stress free. The food was mouth watering and the brisket was even better the second time around. All our guests said they loved it and I'm pretty sure everyone needed to loosen a few notches on their belts. It was a perfect service and I would highly recommend to anyone reading this who are unsure still.

We engaged Going Gourmet to cater a housewarming party on Saturday night. We were blown away! From the first contact with Glenn we were impressed by the menu and service options and the process of booking everything. On the night the chef, Niamh, and her colelague and waitstaff Renee, were exceptional! They were on time, they were super friendly and helpful, professional and respectful and it was pleasure having them in our home. The food was plentiful and really high quality and the presentation was excellent! All of our guests commented on how great the food and service was... Going Gourmet made our event, and will definitely be our go-to caterers for any future events. Highly recommend!

I hired Glenn and his team to cater my mums surprise 60th Birthday Party and it was a success! Glenn and his team were so easy to work with and even managed to cater for 60+ people with only our small kitchen facilities available. The servers were lovely and accommodating. Guests raved about the food and I had a lot of people asking me for their contact info.Couldn't have been happier! Thank you Going Gourmet

We used Glenn and his crew for our sons wedding at Brogans Way. The catering was excellent, the staff were the best, and the food was superb. When guests send you messages the next day saying the food was excellent... you can't ask for a better review. Thanks Glenn, and Renee, a gem of a host. Highly recommend this crew.