The Three Seas Psychology Group - Richmond

Dr Nic Serpesedes is an absolute legend! Been going here for a few months now and he has helped me a lot! I highly recommend him!

I attended two counselling sessions here. I felt okay with the first session, though something felt off to me (nonetheless I decided not to judge too quickly and try for a second round!)In our second session, I found myself bored, feeling awkward and disengaged. The counsellor failed to pick up on this, or ask whether I understood what she was saying. A lot of what was said made little sense and was very circular. Towards the end of the session, we had nothing to talk about- so she gave me travel tips for an upcoming trip to Tasmania- not really what I paid for!I have many psychologist friends in my network, and they definitely said this is below the standard expected in the field.Also, don't be fooled, the appointments are set for 1 hour, but you only really get 35-40 minutes of attention.

I dealt with two practitioners at this clinic (CBD) and I am disappointed to say the very least after having attended just one appointment with each practitioner. First I saw Alex Fluker-Smith who was friendly after my first session but things quickly derailed when I didn't show up to my next appointment - which I was sure was for the following week. When I expressed my concern that I believed there had been some kind of confusion/mix up which may not have been entirely my fault, I was not believed, nor given the benefit of the doubt and charged $100. I was not entitled to the courtesy of having the matter looked into which I had requested. I also had issues with reception and customer service when on three occasions I was advised my GP referrals were not on file when they had already been sent. I chased it up once with my GP at the clinic's request. I was then told again the referrals were not on file. This time I refused to chase it up knowing the referrals were on file and my GP would charge me. On both occasions, it was found to be the clinic's error that they had the referrals all along, yet I received no acknowledgement of this or apology. I then saw William Soo and found him to be highly judgmental and negligent. I would not recommend this place at all. Terrible service and patients are not treated with respect.

They don't care. I went here and spoke to Dr Rose Bett. Well, she talked alot more than I got to in the session. She was too quick to judge my situation, then gave unrealistic advice, given the circumstances I advised her I was in and it was very general advice that I could read in any common gossip magazine column. I left feeling worse than when I arrived. Dr Bett said she would follow up with some reading to do via email, which was never sent. I filled in the Contact Us form on the web page to provide feedback, got an auto generated our client contact team will get in touch with you as soon as possible" but I'm still waiting three weeks later. Would not recommend to anyone unfortunately."

what a waste of time. had a marriage counsellor" by the name of Trish. Very one sided. Within the first 50 mins of our session her findings were that i was depressed. Dont waste ur time or money."

A great location in Richmond with friendly staff

Fantastic service. Kind, respectful and empathetic.

I've been seeing shrinks for over ten years and I've finally found someone who is unbelievably gifted at being a clinical psychologist, Nic Serpesedes. The building itself is great too, staff are kind, they even have a piano in the waiting room. I have no idea why the ratings are low, I suppose everyone has had their own experience.

Very knowledgeable, helpful, and effective.