The Good Guys Moore Park

What a terrible experience was it to buy something from the Good Guys. That Good part really has no point being in their name. We ordered here so they could deliver it to our apartment, which is 3 stairs up. We communicated this with the driver. When he arrived, he refused to take the items to our apartment, and instead dropped them in our hallway. Now we have to find another way to get them in. During the ordering process there was no mention of this at all.Will never order here ever again.

The worst customer service ever!I was shopping for a fire tv stick and price was showing $59.I waited 50min to get to talk to somebody.Jess appears and I asked her differences between chromecast and Amazon fire tv stick.She was pushing me to buy the chromecast.I said because the package was broken on firestick to possibly discount.She pretended she's speaking to themanager and created a story that the price was wrongly placed there and she can't sell it to me.Jess sent me to another store.So I left embarrassed and disappointed of the customer service at the good guys" you will find argumentative guys!Don't go there!FYI I still have a picture of the prices.I wasted 1hr for such a bad experience

Quite possibly the worst product and delivery experience I have ever had... Should have just gone back to JB Hifi.Product 1 - missing items in the box... that was a fun surprise.Product 2 - Delivered at the wrong time, incorrectly, by incredibly incompetent 'delivery specialists' who kept telling me it's too hard... It really wasn't that hard.They said I would receive a small refund for the missing items and half delivery.... Now they want me to send them my bank details and a copy of my bank statement to get this refund. I love giving copies of bank statements to business who have all my details and previous card transactions.Well done team that was a cracking experience.

Ask for Jake. Very professional and follows up on orders for you. He helped sort out a freestanding oven for me. Excellent customer service. Highly recommend

Decided to take out the gold concierge on my washer/dryer. It broke down and it took multiple phone calls to the store and the concierge team and still I couldn’t take advantage of the service I had paid for in advance. Eventually after over three weeks they contacted the manufacturer of my machine(Bosch,top quality service and they fixed it on the first visit)During those three weeks I had to buy new socks etc due to the demanding hours I work I had no time to go to the launderette t wash my clothes… I was offered no form of compensation or a refund,I’ve emailed them but still haven’t I got a reply. I give up,not the good guys. THE BAD GUYS!! I would never shop there again and wouldn’t recommend any of my family or friends. Very poor!

Terrible experience with the Good Guys". Seeing some of the reviews here

I was buying washing machine but I will not purchase anything from this store anymore the staff name James was helpful but the rest is useless especially delivery only drop and tell us will come tomorrow for install but they are gone no answer no one coming for install why we have to pay for the delivery and install? Worst store ever wasting the time for waiting they to come for 2 days and more. We all work and have so much thing to do not just waiting for deliver.

My partner and I were looking for a portable air conditioner as our one recently broke down. We saw on the The Good Guys website that there was a Delonghi Brand in stock now. We rang the store x4 times to be hung up on for 4 times. We wanted them to put one aside as we weren't from the local area. We had come up from Wollongong 1h 30mins away. Only to get there and ask the front desk, that there 3 in stock but all of them to be faulty.So why in the first place were they marked as in stock available in store? What a waste of time and bad customer service on their part.We will never be shopping at the Good Guys Moore Park ever again...

Bought a bunch of large products. The guys in the warehouse are exceptional helpers, they loaded all the items into my car without even asking. Thanks to Emre, Kenny and Abhi

Will never purchase any item from this store.Delivery guy damage the stove.You have to send an email that they will answer maybe 3 days later with photos of the stove of course. That's ok.But that's not enough to get an answer, so you have to go personally to the shop to make the claim and get another delivery guy to pick up the item the next day, he never came the next day, so wait 1 more day.When the delivery guy supposed to finally come, address was wrong on the message. Deilvery guy supposed to arrived too early and nobody was home.Again call the shop to arrange a second time to pick up.Till today I still have the stove and The Good Guys" it's chilling with my money.I don't have a stove either my money.Poor customer service.Will never recommend."