Sinnamon Village Precinct - Retirement Living, Aged Care, Hydro Pool and Disability Accommodation

This place shouldn’t even deserve 1 star. Most of the staff in knowles court were terrible except for a few. The service was poor overall and staff didn’t care about the elderly and were quite rude. After simple instructions given to staff failed we have decided to move age care facilities for my mum and the new place is so much better. They need to change their staff and service in knowles court as it is unacceptable.

If you are looking for a kind and caring aged care facility for your loved one, this is definitely the place. Staff at the William Moore Court nursing home are plentiful, they are very well trained and supervised and most of all they are all loving and caring. By this is I mean everyone - nurses, management, carers, catering staff and administrators. All marvellous.

Very friendly

Some serious power-play issues in management that filter down to client experience and health.I was criticized and denigrated for refusing to prepare egg mayonnaise with expired eggs, for example. For putting the gladwrap away. They called a meeting about these things while I was being refused legislated minimum breaks by an equally petty supervisor.I was subsequently called in after I'd called in sick to be dismissed. *After* I'd called in sick, and on the same day. Lucky it wasn't contagious, right?If you've noticed that staff are somewhat absent, or vacant minded, this is because anyone who might form an opinion of Karen (note the name on the only positive review here) is harassed until they submit their autonomy of thought, or leave.This is why no one has any initiative or any idea how to help anyone that might need it:Service staff are eliminated when management see the very first spark of intelligence or independent thought.When you notice sub-par cleaning results, this will be because they've squeezed two peoples' responsibility for evening cleans onto one staff member, while subjecting them to the same harassment.Definitely one of the lower quality places from any angle you may care to look.