FedEx Station

The local staff are good but the disconnect between the local depots and the FedEx customer service centre is absolutely unacceptable. I asked for a package to be held for pick-up twice after being delay and they never passed on the request. I went to pick it up and it had already left on a delivery truck so I had to go find the truck and get the package on the other side of town as it was urgently needed for work on the Gold Coast.

I received a text from TNT this morning at 5:00 to sat my 'Express Consignment' was dispatched for delivery. As it is an expensive and fragile item I took the day off work. No show at 3:30 so I rang....still in Enfield Sydney, I live in Ballina!terrible systems!

Even when I rescheduled my delivery on a day I would be home, they did not deliver it as committed.Terrible service, call center useless and very frustrating to deal with.

Dealing with TNT has been extremely stressful and unprofessional. The lack of communication we have received has been the worst i've ever experienced from any company. No contact from drivers. Even worse from the depot, goodluck trying to even get onto them.

Second time this has happened!!! Card must be already filled before ever attempting to even knock on the door. My card out the front and very much seems like I’m home. I was working out in the garage (at the front on my house next to letter box) when I heard my lettuce box flap go up so I quickly got up to check and I see the van which I try to grab his attention to see him quickly drive off?! This is complete laziness!!! Why don’t you do anything about this you are running a business and this seems to happen to everyone!!

Carding parcels without attempting delivery, calling or knocking on the door is SO frustrating FedEx. Just wasted most of my afternoon driving and waiting around because of this incompetence and laziness. It may have saved the driver 30 seconds but wasted hours of my time and that of your office staff as well. Not good enough, please communicate in future and do better.

I am reluctant to even give this company a 1. We ordered a baby product nearby 6 weeks ago now and have been told it was thrown away? Baby arrived 4 weeks ago and we were wondering where it was considering one part of the product had been delivered to our address. They then proceeded to tell us the wrong details were put in by the company so they threw the product away. I am generally concerned with how this is likely as the other product arrived. We had no phone call, no explanation for it and when we rang to follow up , they said they would ring back and never did.

Still waiting for my delivery which they claim they delivered 2 days ago. Not true. I was here all the time and no cards were left. Drivers too lazy to get out of truck to deliver. It's easier for them to dump it at the depot and say I wasn't here. Very unprofessional.3 days later and still no delivery. So many stuff ups. The worst part is that we the customers have no way of contacting the depot direct and have to go through Sydney. Total lack of communication here. Today another story but still no delivery. 6 days later, more lies and I had to arrange for someone else to collect the boxes from the depot for me. I won't be dealing with this company ever again.

Unfortunately it has become the norm now for couriers to use the whole covid" issue to mask sheer incompetence. Having organised a delivery for a site and then following closely