Beaumont Tiles Narre Warren

On to my 3rd soap dish for my new and expensive renovated bathroom. The first 2 soap dishes within months had the black powder coated film keep peeling off when soap dried on it (thought that was what a soap dish was for). By the time this happened and l received my 3rd soap dish it wouldn’t quite fit back on the wall lugs that were screwed into tiles and couldn’t be moved and then they changed the design of the soap dish. Over the next 6 months back and forth to the store, many phone calls to Beaumont’s Narre Warren and the manufacturer but all got too hard in the end and said all we can offer you is either a refund or a replacement. Phone calls were never returned as well as updates given. Requested to speak with the franchisee but he never contacted me.Please don’t offer me a poor return comment from my review because that’s how it was and when it got too hard you basically fobbed me off when there were other options l suggested.Will advise friends and family to go elsewhere as the product was rubbish and didn’t meet customer satisfaction and the customer service was poor.

I was blown away by the outstanding service at the Narre Warren store. Karen even stayed back, well after closing, on a cold Friday night, to ensure my order was completed. The ongoing support has been wonderful. Karen, Graham and Adam make an awesome team. I highly recommend the Narre Warren store and their exceptionally helpful, friendly staff.

Awesome service and consultant very knowledgeable

Stand out exceptional service by Lisa today! Cannot thank her enough. After searching everywhere for tiles for 5 months and being in Narre Warren store a few times without deciding on anything l finally came across Lisa. Who within 25min helped me decide and order. She is a credit to the business who serves people the way stores should but sadly don't these days. Million thanks again!!

Very rude lady (no name tag. Description: middle aged, greyish hair with pink and blue streaks). She raised her voice at my father and treated him like he was dumb and like she had no time for us. Absolutely unacceptable behaviour. We had just walked in through the doors and asked where the splashback tiles were. That was all. Turns out that she was rude the last time my father came as well. Likely due to her racist bias, as she was talking very kindly to Caucasian customers. While my father may put up with this sort of disgraceful behaviour, I will not. And so we left empty handed and bought tiles at a store where we received respectful customer service.

The salespersom at the narre Warren store wasnt very helpful, kept saying you should have a look on the web site

Started with a online enquiry from start to finish was a overall fantastic service from Cara online.Service just made my day, when I met Karen from Narre Warren Beaumont's.Great pricing. Good knowledge, and advice,and feel like a valued customer.Top service. Beaumont tiles..

The store is small and quiet which is a nice change for this time of year. The service wasn't amazing, however. I was after a sample of a tile and was told that the only option was to buy the tile, which was $120. Very short answers given and no effort made to help locate a sample elsewhere or offer an alternative.

Very friendly helpful staff. A good variety even if it isn't the largest showroom. Great tile choices and on sale right now.