7-Eleven

I love coffee & sandwiches at seven eleven and I always buy when I get a chance but I had very bad experience of customer service in this 7/11 store. Girl has no sense to talk with customers. Very bad customer service.

A male clerk wearing glasses is not serious about his work. I greeted him when I went to pay. He ignored me, but kept sending text messages. It took a long time to answer me.

Here, I am sharing my recent experience on Saturday night 12:05 am ( Feb 04, 2023).Me : I was waiting few minutes at night counter. I was calling staff.Staff: He answered through night window.Me: I asked him 2 coke (No sugar cans)Staff: He brought me two 1.25 litres bottles instead of cans.Me : I asked him two cans.Staff: Go away, I won't serve you straightaway.1 : He is angry2 : He don't have patience while serving customers.3: He is speaking indian language ( Telugu) with other customers instead of English.4: He is on call with someone while serving customers. Using ear pods.5 : He is straightly saying that you can complain to anyone or Manager. This shows how he got backup with Manager.

I'm not normally one to write reviews but the service here is extraordinary. The owner of the store makes it feel like an old fashioned milk bar where you are welcomed mocha as a friend and feel important, rather than an anonymous chain store. He and his staff are friendly, happy and go above and beyond what is required. This store is not the closest one to me, however I do drive further to shop here (at least daily for my coffee made in hot choc cup - best mocha in the world) primarily because of the service I receive. This store should be held up as a shining example of how customers should be treated.

When i went there in morning, store was really dirty and the guy at counter was on the phone and didnot even greet. I have taken a gas swap of 8.5 kg and he didnot say anything and threw the key at me. When I talk about the cleaning, it was so bad, an inspection should be done at this store a regular basis.

7 eleven is a great Australian industry.. The petrol prices are always competitive.. They stock all sorts of items, including products for your car, groceries, ice.. You can even swap your gas bottle (empty) for a full one.. Staff are always friendly and courteous..

How you gonna charge 6 bucks for a 1.25 litre barely cold coke? I'd be ashamed. SHAME!!!!

Worst night window experience got 3 1.25 litre coke bottles ask to change 1 bottle out of 3 so he started arguing that i cant change get what u asked or he did not want to serve.Worst experience i ever had.

The indian guys who work in the night time are a real mess to deal with , they make you stand outside in cold/rain and make us wait for almost 10-15 min everytime pls do something about it

Manager and staff are always polite happy and helpful creating a community friendly environment for all. Store ranges all your needs from coffee sandwiches crispy cremes and many other delights. Always brightens my day to stop here in the morning