Border Express

Absolutely pathetic!!! Do not use this company, terrible tracking, hopeless to no customer service. 2 weeks since pickup, my consignment has been back and forth between Brisbane and Toowoomba instead of Chinchilla. I've emailed several times got a response last week they would make enquiries and get back to me, which didn't happen! After calls today I find out some of my consignment has been lost and the rest of the consignment will not be sent on until they locate the missing satchel! ETA was over a week ago and they still cannot give me a delivery estimate. Meanwhile I have no batteries for my motorhome which I desperately needed!!! I will not be making any more purchases from 4wd super centre while they use this carrier!!!PS when the batteries arrived after 3 weeks they were damaged and one actually leaked acid and almost caught on fire!!! The missing satchel is still lost in transit and ongoing claim now to try and get refund or replacement....

Don’t use these guys they dumped a $1500 artwork at my front gate driver couldn’t even be bothered to walk to the front door and knock to see if we were home which we were. Not good guys! Could have easily been stolen not that you guys would care!

Don't waste your time and money with this company. All of the one-star reviews paint the picture perfectly - they're full of promises but never deliver. I've contacted the company three times this week and have been told 'delivery will be made today'. Of course, I'm still without my packages and am now out of pocket because of this group. Look elsewhere and save the hassle!!

Just the facts…Shipping from Perth to Brisbane took 4 days, once in Underwood the item sat there for seven days. Each day the online tracking said out for delivery. After three days and many online chats, I received a call from them. The usual apologies and excuses followed. I asked why if something was in the van out for delivery, then gets returned to the depot without being delivered… why it wasn’t going out first thing the next day?? No answer to this question. I truely believe these guys are in the wrong business. I called the people in Perth and they too said their most complaints come from people using this business. Damaged or lost goods and they say it’s not their issue. This was really terrible service. Being told each day it coming but it just doesn’t. I was so annoyed. Can’t imagine what the he’ll there doing over there. Oh and shipping was $335 alone. Not sure what I paid for. Good luck Border express…. I’ll steer clear next time. I truly hate leaving negative reviews but if its your core business then you are doing something wrong.

They should rename to Border Snails pace, in fact I'm pretty sure a snail could have made it from where the parcel was picked up to my home in lees than the week they have taken so far and still no parcel arrived or even a ETA on their useless tracking website

Worst company ever. Losing my parcel, refused me to collect and said their depot is Dangerous" Once they "allow" me collect something

Delivery has been sitting at their depot not even half an hour from delivery address for a week, everyday its “on board for delivery” then conveniently at 5pm all tracking is deleted and it returns to “in transit” cant ring them and emails say they attempted delivery twice. I have security cameras and was home, no delivery has ever been attempted. Will not order from anywhere that uses this company again!

They seriously need to consider removing the word Express" from their name. Online estimate for delivery time says 2 business day to do the 105KM from the shop I purchased from and to my house and the parcel has been sat at Underwood for over one week now.Tracking did change to Onboard for one day

Worst service I have experienced. Have been waiting on parts for my vehicle since last Wednesday to be told they don't even know the location of my items. Every time I call it's the same answer, we will follow up with our new delivery partner to see if they have any items like that" to be told that they aren't responding to calls or emails. Not good enough especially when 3 day express postage was paid. I Will be checking all future purchases from online stores to who they ship with as I will never give border express another cent."

Very poor service. On one occasion I saw the delivery status as onboard for delivery. However my parcel never arrived. Upon ringing them the next day, I was told that the driver attempted delivery at 5:06PM and as the office is closed they left a note. They didnt realise that I given my home address for delivery. I was home at the time and also checked my camera recording to confirm that the delivery person never arrived.Next day when I called, I found that the item is in their warehouse and it was not even sent out with a new delivery personnel. I had to go and pick it up by myself.Absolutely terrible service. Would not recommend them ever.