National Tiles Virginia

Great customer service, the manager Todd went out of his way to sort out my order.

The Store Manager, Todd, was extremely helpful and professional with our tile selection! Can highly recommend this store when shopping for tiles.

Many thanks to Sophia for going above and beyond in assisting us to find replacement tiles

Todd the Store Manager was so helpful. He was patient, knowledgeable and attentive to detail for our DIY project. Sophie was also fantastic. Great team!

Pretty useless. Told my delivery was in-store to collect. 30 minutes drive later I was told they made a mistake and won't be in until tomorrow

Received great customer service from both Todd and Sophie on the initial visit and again on the following visits to organise samples, ordering etc. We took advantage of the promotional price on Italian products which allowed us to buy an absolutely gorgeous tile.There were a few hiccups along the way in regards to the National tiles computer system, but all was sorted out eventually with Sophie and Todd doing their best in dealing with a problem that was not of their making.We have the first bathroom finished and the second to be started in the next two weeks with the same product.The tiles are exceptional

Great service from Todd and the team. We have bought hybrid flooring and ordered some of the most beautiful tiles we've ever seen. Todd has gone out of his way to give us exceptional service and advice.

I paid a 50% deposit on a quote for the tiles and laminate in late 2022. When I wanted to pay the rest off in early 2023 and schedule installation, I was told their system had been upgraded and they could not find my quote anymore. Even after sending the original quote, I was told by National Tiles that their installer wanted to do another measure and quote. When the second measure and quote was done, I was charged $300 more than the original quote. This clearly should not happen as it is not my fault the original order was lost and the company is not willing to honour the original price. Even after installation, I am finding defects with the installation. Contacted the installer and waiting for them to come fix these issues. The manager has been helpful but sadly I am very disappointed that a large company does not have the proper systems and checks in place to ensure quality services are performed. Will not be coming back.

Had a great experience with this shop. Was looking for a specific tile and really appreciate how Todd went above and beyond for me. Left feeling good about my purchase and pricing !