The Good Guys Moonah

Understaffed and impossible to get any sort of service on the floor and the service that you do get is awful - unknowledgeable and unhelpful. But this review will have no impact because people will keep shopping here because the prices are competitive. If your budget allows it, shop somewhere local.

Purchased the washing machine and which lasted 2 week and later when I wash everytime there is a half drum of water and the drum is banging around everytime firstly the tech guy came and let me wait for the parts for 2 months and again he came next time he didn't change any thing and he says it's fixed and everytime I have to dry my cloths with my hands and it's already more then 3 months and now they says that the machine has no problem. They don't even follow the warranty and really bad customer service.The machine itself is so expensive and now I have to buy a new one so I'm not going to buy anything from this store. Not worth it and waste of time

Worst service ever.Got my brand new laptop in such the good guys" custom packaging

NEVER. BUY. FROM. HERE. You can, you just might not receive anything & as an added bonus, get gaslit into believing that your item is coming but it’s not.I ordered a dryer on the 7/12/22, received a tentative delivery date of the 11/12.On the 22nd I called their ‘help’ line to find out where it was & was unhelpfully told that it’s still in transit & due to Xmas etc, wouldn’t have a delivery until new year some time.On the 3rd I thought I would try their online assistant hotline. Was told they were organising delivery for the 7th, then received a text message asking me to organise a delivery & the earliest day was the 9th. Further, that I would get a call in the morning with the delivery window.NOTHING HAPPENED.When I called the local store, because my tracking said it was leaving Moonah, they said it was ‘on the truck’. But it never came.Today I went online again to just get a bloody refund because this entire palava is doing my head in, only to be told that they think I was refunded already on the 28/12! WHICH I CLEARLY HAD NOT BECAUSE THEY WERE TRYING TO DELIVER THE DRYER YESTERDAY!!Utterly ridiculous. I can only hope that I do actually get a refund but what a complete waste of time, energy and resources. Never again.

Purchased a Dyson vacuum a few months ago, was talked I to a extended warranty at my own cost. The head unit on the Dyson failed to work. A new part was ordered and arrived 3 weeks later only to discover the unprofessional staff member had ordered a handle instead of the head unit. Spoke with Michael the manager who said it would take a further 3 weeks for the new part to arrive. 3 weeks later no part , was then told would take a few more weeks. Now we are at month 2 without the head unit. On the phone again today I requested Dyson's managers number so I could organise myself only for the good guys manager to tell me this is not allowed. Moral of the story. Head to Harvey Norman

I went up on the get a tv bracket mount, wich they have a good variety without getting nuts about it.Didn't interact much with the sales person, who kindly left me to make my choice, without interfering, that left me in a relaxed environment.Then I follow to the register to pay, and I was kindly welcome by Jasmine, who not only heavily discounted the item I was paying for, she went on to tell me about her experience with dogs....In the end just wanted to let you know of the wonderful experience I have while shopping at the good guys in Monaah.All these stores sale the same stuff, but what a difference it makes when a person like Jasmine is there to help!AND YOU CAN BRING YOUR DOG SHOPPING TOO!We will definitely shop there again, just to go in with the dog.....Well done Good Guys.

Very good customer service, I brought in a faulty laptop that I had purchased from Harvey Norman and complained to the manager Amy and she personally carried me to Harvey Norman, got me a 200 percent refund and gave me her very own Laptop (huge upgrade) she then cooked me lunch and sent me on my way.11 stars if I could thanks Aimes.

Horrible service from the Indian guy there. I wouldn’t even give him a one start. The rest of the crew were great but a comment from the guy was “ you’ve come to buy a tv with no money pfft” like we had no money just because our app wouldn’t work at the time.. we ended up buying the tv and love it but I will never support them again. Very disappointed

Our Meile vacuum cleaner cut out. I took it to The Good Guys in Moonah Tasmania. Michael was extremely helpful, told me that the vacuum had a heat cut out and would work again when it cooled. I got a new filter with his excellent advice.