Our Medical Penrith

Will never go here again! I sliced my finger with a Stanley knife and it was a deep cut. Went here as I didn’t think it warranted going to emergency but after I showed the doctor and she literally ripped the wound open with her fingers that left me bleeding more and in excruciating pain - she told me to put a Band-Aid on it for 3 days and it will be fine! I went to emergency on my way home due to the pain and bleeding caused by this doctor. They xrayed, and flushed the wound to look at it and I had actually cut through the tendon and required emergency surgery to repair it. I now have 6 weeks of recovery and physio to gain full movement back in my finger! Absolute negligence from this doctor! Will never recommend or return!

Feel unwell, short of breath or have a medical emergency. “You’re going to have to register through the app”I DO NOT WANT TO SIGN UP FOR ANOTHER APP. Asked the receptionist to just book me in and she refused to. I wouldn’t recommend any of “Our Medical” clinics. They’re all the same and the drs care is minimal.

Attended Our Medical Practice early Sunday Morning and observed that the very large waiting room was about 75% full. Was advised by the receptionist that wait time was between 45 minutes and one hour. Saw a doctor and walked out in less than one hour Would recommend this practice when your regular GP is not available and you have a minor ailment. Far better than attending Nepean Hospital and the practice bulk bills. Initially reluctant to attend this practice due to the number of one star reviews but based on my experience will attend again when necessary.

I normally have had a good experience with the centre but this time, I'm really disappointed with the service. I had bloods taken almost a week ago and have not received confirmation the results are back. Normally it only take 24-48hrs. So I rang reception to ask if they can just check if they're back as this was an important blood draw. Was advised they can't check that and doctors will issue the text message when they review the results. If the doctor is busy, no text will be issued. Was told to come in for an appointment and hope they're back"... I.e wait 1-3hrs for an appointment without even knowing if the results are in.Get a better system. You're wasting doctors and patients time when your centre is already overworked."

Reception staff are super lovely here, however, I feel like the care from the GPs is lacking.I've been here a few times when my normal GP has been unavailable and I've needed a Dr cert etc.Took my two year old here for a bad cough and had to wait for almost two hours (that's fine. I understand they're short staffed). However, the attitude of some of the doctors is really nonchalant.My son had a really bad cough and was showing signs of respiratory distress. The doctor pretty much shrugged and said give him Ventolin" which we'd already been doing.Ended up in the ER that same evening. Turned out he had croup and needed steroids.Six hours in the ER could have been avoided if he'd been assessed properly.I think this practice is good if you need a script or have a broken bone or need a referral

The absolute worst booking system of any medical center I have ever been to. Want to see a specific doctor but they haven't arrived yet? Every person that has asked to see first available will be ahead of you in the queue, even if you arrived well before them. Receptionist defers any issues to sorry head office said" or "you need to use the app" and are completely unapologetic. I truly wish my doctor would leave this wretched place so I could see him elsewhere."

Waited 2hrs to get a notification from the app saying i'll be next to be seen and then waited 1.5hrs only to never be called in by the doctor I was given and the app saying your session is done". 3.5hrs is so ridiculous. Multiple people who were waiting for only an hour who questioned the wait time were told basically it is what it is and "not too much longer". Choose as your last resort & make sure your phone's fully charged seeing as everything is on an app and not done manually by the front desk."

Chemist is much better than the Medical Center it is attached to. Feels like doctors are focused on churning out patients as quickly as possible. Forces you to use an app to book which will notify when you are next which is cool, but if you wait outside in the car because you are sick and don't want to wait in the waiting room out of respect for other patients, the doctor will move on to the next patient by the time you can get inside. You will then have to rejoin the queue. Long wait times typically as it gets quite busy. Will close earlier than 10PM as advertised because the doctors hit their quotas early. Pathology may or may not have the equipment to perform the test you have been instructed to take by the doctor. Rarely anyone at the counter. Make sure your phone has battery otherwise good luck getting medical treatment.

I have never experienced a worse practice. I was told by reception that I could not book an appointment with the doctor of my choice until they arrived. The schedule said the doctor would arrive at 10am which wasn't the case. At 10am, I estimated that there were 6 patients waiting outside the doctor's door for his arrival so they could go on the practice's app to make an appointment. The fastest would supposedly get the first appointment. As the doctor was 30 minutes late, I went to reception to ask if they knew if he was coming. As I did, he arrived. The receptionist said she would make the appointment for me but said there were 2 ahead of me. I asked how is it possible since we cannot book until he logged it. Apparently they paid a fee to get priority service. Been coming here for years and I have just had enough of the poor service.

I'm a student in high school and honestly, this hospital is probably the worst I've been to. I had sciatic nerve pain and the only reason I got to know that I did was because the doctor who examined me twice couldn't determine what it was and I had to do my own research. She gave me no medications or solution whatsoever. All she told me was that I should see a physio with my own money and solve it there, and she can't recommend me there to cover it with Medicare because she doesn't know what it is and it hasn't been going for 6 months. I went to a different hospital and straight away they could tell it wasn't a small problem. I seriously regret even downloading an app for this place. I hope they don't do this to someone else with a serious health issue and risk their well-being.