NAB Branch

The branch manager has been an absolute gem and was able to solve a major issue caused by another branch in a short timeframe and on a late Friday afternoon. Highly competent and compassionate.

By far the worst nab bank in Melbourne even at 3pm on a daily bases only 2 windows open yet there is a line all most at the door, STANDING THERE FOR 20 minutes is UNACCEPTABLE, people walking out saying this is terrible service, WHY DONT YOU DO US ALL A FAVOUR AND CLOSE THE DOORS AND THE BANK DOWN. I think the bank manager always gets there bonuses to cut costs and I can see why. I am about to pull my entire savings from nab altogether and take it to Westpak cos I am SICK AND TIED OF WALKING IN THERE AND HAVING TO STAND THERE FOR UP TO 30 MINUTES JUST TO ACCESS IT. 5 months to go on my long term deposit and I am removing it. It’s going to be a good day.

Beyond hopeless... I am speechless at how unhelpful a bank branch can be in these modern times. ATM withheld my money due to some error determined by their ATM machine. NAB has no means by which to identify this ATM transaction nor explore or correct the error their machine delivered. I lost a significant amount of money. Staff seemed largely unbothered by my concern.

This bank is impossible to contact through the NAB network. I have spent an hour going through the network to find contact details about a card meant to be delivered through the bank.

1st ever sub 3 star review. Worst CX experience. Multiple failures. All I needed was a foreign currency account setup.(1) Chat option on website; no fx team. Must email/call. I emailed, no response after 4 days.(2) Called the FX team. Advice was I have to go into branch. Can't do it online, despite already having given all IDs previously. Explicitly asked if anything else needed before heading in. Answer: no.(3) Head in mid week, slow day. They're also understaffed. Little line. I'm here to setup FX account". Response from teller A: you'll need to make an appointment. Felt could have made an account quicker than other tasks I saw performed. But make an appointment.(4) Come back again a few days later for the appointment at 2pm with teller A. I'm there early

Helpful and friendly staff. Can be busy at times but they are doing their best and people need to show some kindness.

Went and did a coin swap here and was short changed $20 cash...one job, one job!!

Ralf is an amazing person, he helped me to not only get my work done but also gave me some good financial advice for free :)

I have been attempting to find out what the protocols are to attend the bank during Stage 4 restrictions. The phone system keeps sending me around in circles. Hopeless. This is the last in a long stream of hopeless service over approximately three years (Rarely the fault of staff - they’re mostly great once you get to speak to one of them. The problem is a range of systemic problems within the organisation). Once I close my account, I will certainly not ever use NAB again. Worst bank I’ve ever used.

Intimidating access to my profile of human services provisions