L'OCCITANE EN PROVENCE

Very good customer service today around lunch time.

I have been to this store several times and it has always been a wonderful experience. The staffs are always warm, friendly, they are very professional and knowledgeable about the right products that suits me. I use their premium products every day and surprisingly they suit my dry skin and gentle to my body. I have completely fallen in love with their products that I would give them out as gifts to my loved ones. Today i went for my exclusive facial appointment at the store. Samantha was super kind, so attentive and the facial massages were very therapeutic. I had a very tiring and tough week, you will never realise how much a small gesture and kindness impacts on a person’s life when they feel very appreciated. So THANK YOU, would definitely recommend to my family and friends xoxo

Save your self some embarrassment and do not go to the carousel store! The manager has absolutely no manners and treats customers in an inappropriate manner! Extremely rude service

The Manager has zero customer service skills or in fact zero mannerisms! I can’t believe a company like L’occitane would let a store like carousel be handled by such incompetent staff! We will be writing a formal complaint to Mr Reinold Geiger and the head office.

Kind staff but often only one is available so some waiting is expected!

Kind staff and even directed me to what product will suit my needs

Sales woman pushed aggressively past me, no excuse me or apology. I'll keep to shopping online instead of going in to this store.

I had a very good experience at Carousel store. Staff were very nice and friendly. As a loyal member of L’Occitane, I have used their skin care and body products for many years, every time I visit this store , staff always help me to find the right products that suit my need. I had facial treatments last year at this store, staff was very nice and gentle with facials treatment and give me some useful advice about my skin concerns. I very enjoyed that experience. I will recommend this store to any of my friends.

Lovely smelling store with great products. Staff are all friendly and helpful :)