Lulu & Little Lulu

Nice range of gifts and clothing for bubs and kids. Quite expensive but good end of season sale deals. Staff were slow to assist, not very helpful. Difficult to fit pram through the store for to its very narrow pathways.

horrible customer service. went to exchange a gift and they said no as i didn't have a receipt. i said i am happy to just change for another item and i knew the person had bought from here as it had the wrapping. retail assistant was unhelpful and mean and said sorry we don't return sale items anyway so maybe just re gift it. i was really embarrassed and left the store very unsatisfied with the gift that i wanted to exchange. i had made a big effort to get to the store and not even a credit note was available. very disappointed in this shop and will NOT be returning.

Not sure about the negative comments on here. Fantastic shop and even better staff. Amazing range of little gifts for little people.

I have been to this shop many times after my favourite children's shop on chapel street closed. I have never received any decent customer service here, but continued to shop here out of convenience and the lovely items they stock. My last visit here I spent 150 dollars, upon return home, I realised I had bought the wrong size socks. I could not find my receipt, but thought they may just swap them without bother (it was Christmas Eve and I desperately wanted them for my two year old nephews stocking). I was very wrong. They flat out refused and when I showed them the socks one of the girls snarled at me and stated 'do we even stock those?' The other girl responded 'we do'. Despite being so strict on their return policy, they were then willing to accept the exchange if I provided gift wrapping evidence (I was never offered gift wrapping in the first place). I was really embarrassed and quickly left the store. I returned home and finally found my receipt and returned. They did not have the socks in the size I required. I waited at the counter to be told by another girl that they do not accept returns and I can buy something else and top up the money if needed. She did not offer to show me anything else of the same value (I was not prepared to spend more despite the fact I had originally gone in to buy my nephew a t-shirt that I had previously seen). I left again, more disappointed than before. Very poor, very pretentious service. I have spent well over $1,000 here recently. I am not arguing store policy. It has everything to do with being made to feel sub-human and like something under their shoe. I won't be back. I can only imagine this review (like the other negative review) will be removed.

Good selection of both quirky and stylish designs. Great staff, not pushy (gosh i hate that!), but helpful when required. Highly recommend a visit.

Great selection of baby clothes. Bought wrong size but hassle free exchange even though I didn't have receipt.

I love this shop lots of great Melbourne made products and no full on over attentive staff, friendly and relaxed. I wouldn't normally leave a review but I'm shocked by the bad ones?? Great place