Transcorp Removals & Storage

I booked an interstate move from Canberra to Melbourne. I had high hopes for Transcorp after a wonderful kickoff with Danielle from the sales team. She was a delight at every interaction - helpful, professional, friendly and extremely good at her job. Unfortunately it was all downhill from there.After a logistical error on their end, I had my uplift pushed back three days, with assurances the crew would be there between 4 and 7pm on the newly scheduled day. They showed up at 9.30pm and didn’t finish until 11pm. Despite being told that I could have my things delivered over the weekend (I had a work trip on Monday I couldn’t postpone) when I asked the movers picking up my stuff when it would be delivered they said “whenever”. When I told them the company had given me a Saturday/Sunday delivery window they told me I could call anytime on Saturday and they’d be there two hours later with my things. I checked three times that the window was “anytime” and was told it was. I was also told to call the mover directly, and not the company. So on my drive from Canberra to Melbourne on Saturday, I called at around 12.15pm and was quite rudely told the depot was closed and all the trucks were locked until Monday. The removalist claimed he tried to call me that morning to warn me but I certainly didn’t receive a call.In a minor victory, after arguing with the removalist for a long while, he called the depot and they unlocked the truck to deliver on Sunday morning.On delivery I found that the mattresses hadn’t been wrapped and had marks all on them, the tv hadn’t been stored properly and had a scratch and the foot of my bed head had been snapped off.Honestly a truly terrible experience that added way more stress than necessary to an interstate move and I’ll never use or recommend Transcorp again.

Moved from Melbourne to Sydney. The moving crew were very friendly, accommodating and professional. When we had major issues with the drop point due to our real estate agent - their after hours team were able to redirect our delivery to a new location at short notice without any fuss. It was easy to get hold of friendly office staff when we needed them, never went on hold once. Thoroughly recommend.

In June, I paid for the services of Transcorp Removals to move household goods from Brisbane to Perth and insured specific goods with its value for a full cover – ‘damage to your goods during loading, transit or in motion and whilst unloading of the truck/container. Unfortunately, during the entire process, several goods were damaged/unable to use, and I requested a claim for the insured damaged goods. I’ve given full cooperation to solve the matter, providing evidence, gathering quotations for repairs and give any information they requested but three months in, there has been little to no progress. I believe I’m entitled to claim for the insured damaged goods and is my decision to repair or replace the goods, and it should not affect the value of the goods I paid and insured for. From my perspective, I can only assume that the company are purposely slowing the process and trying to cut costs of my claim. They continue to change emails to communicate, they ask for receipts or bank statements of the purchased goods (which I do not have as it has been couple years since it’s been purchased) and make false accusation regarding costs. For example, as requested by the company, I got a repair quotation for a fridge door which costs $935 but implies that its $634.Please advice what I can do.Thanks

I booked an interstate removal from Adelaide to Melbourne early December on the Monday.I was told an arrival of 10-11am. They did not come, and kept promising later and later times, and said they had trouble contacting their driver. Only at 4:30pm did they say they could not come that day, but they said I would be the second job on the list for the following day.I stressed how important it was that I was the second job of the day, as I have the end of lease cleaners coming and the house had to be empty, as on the Wednesday morning I had to hand in my keys and drive back to Melbourne.This process continues the next day, calling every couple of hours with the response being 'he will be there in two hours' every time. I had been calling and begging them for a correct update. During these calls, the staff were curt and unempathetic. Most of the time, my calls were not even answered, or the call would shortly cut out before they answered.The cleaners were forced to clean around my belongings, and I had to get help to move the furniture to allow them some ability to clean properly. This was extremely inconvenient, stressful and costly. This constant checking and changing of the times occurred until I finally got a call at 6pm, telling me the movers will be arriving at 8pm.The movers arrived at 8:30pm, and after small talk they mention that this is the 6-8th job of the day, not the second job as promised. The movers themselves were evidently tired, and I had concerns about the care they had for my belongings. This proved correct as upon arrival, my bookshelf (one of emotional importance) had a large hole in it, which ruined the shelf and had to be thrown away.I emailed and called a couple weeks later (after the delivery of my belongings) to complain, and I was told it had been forwarded to upper management. I called in February and was told that the complaint hadn't been lodged. I was forwarded onto management, and after 25 minutes on hold they hung up on me.DO NOT USE THIS COMPANY.

We moved locally but with an 11 day storage gap in between pick-up and delivery. The move was excellent: communication was great, timing was exact and the removalists were professional, high quality, careful and quick and we experienced no breakages or damage to our property. Would not hesitate to recommend.

We had a complicated inner Sydney city commercial pick up with limited street parking, no loading zones and no off street parking. Transcorp were willing to come up with solutions and work with our staff member on the ground to make the collection happen. The delivery of goods then went smoothly and everything arrived in top condition. The staff on the phone were professional and friendly. The delivery drivers I personally met were friendly and efficient. Communication was good with collection/delivery times clearly communicated. Overall I was very happy and would use them again if required in the future.

Transcorp Removals service was excellent. I booked my removal last minute and they managed to fit me in during there busiest time. The 2 guys were very courteous and worked very hard during a very hot day. All my furniture was wrapped and packed neatly with NO damage. Highly recommend Transcorp and will definitely use again. Thanks and well done.

Absolutely impressed with Dede and Alex for delivering my King Furniture sofa bed. They took care my sofa bed as if it's theirs, very attentive and making sure the. King furniture should look after them. Highly recommended. Terima kasih Dede.

Do not book with this company and my reasons for writing this are -- At the time of booking the company comes across efficient, organised and helpful yet they are anything but this.- Was told at the time of booking that they don’t use subcontractors and that they only use their guys. Turns out they do use subcontractors.- When I reconfirmed the pick up date they had changed the date and hadn’t communicated to me any change.- Delays from their end were never communicated and when I called them I kept getting fobbed off / nobody would get back to me / I had to constantly chase to get answers.- Was told that delivery time from Melbourne to Perth was 5-10 business days. Was more like 20 - 25 days. Yet again delays / changes weren’t communicated.- Was told my items would arrive on a certain date. Due to that date being a Monday I couldn’t call over the weekend to reconfirm. On the Monday I called (yet again had to follow up as nobody would get back to me) and that evening a guy called Chris who had only been there for two weeks informed me that the delivery was the Tuesday of the following week.- I asked the delivery guys if what they thought of Transcorp and they even said “I wouldn’t use them.”- Through all of this they then had the cheek to ask for me to write a sterling review.Don’t book through this company.