Townsville Private Clinic

Wish I would’ve read the reviews before my GP had suggested this clinic to be referred to. I rang the next day and was told I would hear from them by text about when my appointment would be. After waiting a month and a half I rang again only to be told that my referral was rejected and that they had called my on 1st March to let me know that couldn’t see me. I challenged that because I have voicemail and never received a voicemail stating they couldn’t accommodate my needs. I then asked the receptionist if they had sent any correspondence to my GP stating why out of 6 doctors they couldn’t see me? Nope. Nothing. After stating they had “contacted” me, 20 days after they contacted me they still hadn’t sent anything through to my GP to let him know.Even trying to go private and willing to pay good money so I can get the help I desperately need being told that it was rejected was just a kick while someone is down. Mental health help from this practice is a complete joke. Now I have to go back to my GP, get a referral to someone else while waiting however long to either be seen or rejected.I feel so alone on my mental health journey and now I feel worse, like I’ve been thrown in the to hard basket, absolutely shocking and disgusting experience. Avoid at all costs. My mental health is now so fragile after being rejected and not even being told why. I have a pretty good idea why they rejected it and it’s discrimination. Of course they’ll say whatever they want but deep down I know why they rejected me.If there are 6 doctors there and not one can help me with my PTSD and anxiety what chance do I have anywhere else?I know feel worse after this experience then I did before.They don’t care about people there at all.

This really is a wonderful establishment. Staff were professional and friendly, my doctor was world class, the food was amazing the programs engaging, and the coffee machine always flowed lovely brown deliciousness. When you need a mental health break this is truly a wonderful place.

Went for substance abuse. Its a sham. Only there for money. Even the psychiatrist told me he has to recommend I stay in longer because thats what they are told to say. Nothing but an overpriced hotel. Its cheaper and more effective to go to Brisbane. SHAME on you TPC. Only exists to scam money out of the mentally ill. DO NOT GO HERE.

An absolute joke. Didn’t get seen by Indian psychiatrist until 10pm he yawned and was falling asleep then took a phone call as he was on call in his full time job (so much for a psychiatrist more like Uber driver) Went to attend a group class the next morning and got told infront of everyone “Class is already full sorry you can’t join in” It is a 50 bed hospital and only conducts a class for 12!!!! The rest of the people are either downstairs smoking or valiuming off their heads in their room. Appalling!!!

Left my first (and only, apparently) appointment after talking about my childhood for 60 minutes - didn’t address current concerns at all - no follow up appointment and no game plan to move forward. Given a few brochures and told to go back to my GP. Promptly shown the door after exactly 60 minutes. Awful patient care.

I am conflicted in leaving a one star review, as I saw dr Jamal while he was a doctor there and cannot fault his care whatsoever.Unfortunately I cannot say the same after my initial appointment with Dr Agilan, who was almost half an hour late with no apology from him, however the receptionist did apologise multiple times.I left my 'emergency' appointment in a panic attack after feeling unheard, judged, and dismissed with nothing but a fact sheet and blood test for a medication that has previously been deemed unsuitable by multiple other psychiatrists. I was appalled to be told if he had the choice between bipolar disorder (which I have) or schizophrenia, he would pick bipolar in a second because it's an easy disorder to treat. And that he likes treating it because it's so easy, which is a true slap in the face to anyone suffering from it. He concluded the appointment with a sideways comment about having something going on personality wise with me too, despite no diagnosis of any personality disorders or elaborating on the issue further.I paid good money today to receive care, empathy and medical treatment from Dr Agilan, and was rushed out of his office while extremely distressed after receiving nothing. The lack of empathy and compassion shown to me was appalling and despite booking a follow up appointment, I am hesitant to see him again as I left my appointment feeling worse than when I entered.I would highly recommend waiting to see a different psychiatrist at TPC if you are able to, as my previous treatment there has been nothing short of fantastic. Very disappointed in my experience today.

I waited 9mnths to get a psychiatrist. That psychiatrist was told by the DVA delegate Rachel not to support my DVA claim. So he drilled me with questions & bullied me for 7mnths so I became very sic in the hope to lock me up in the psych ward.He incorrectly diagnosed me.The CEO told me to report him to AHPRA. He's actually gossiped about me to another patient!I phoned to report him twice hysterical I became so afraid of him. Such a cruel man.

Was really disappointed with my experience. I tried to explain to nurses and the psych how I was feeling and they said they would follow it up and never did. I felt so unheard. I was depressed and felt too unwell to participate in groups and had no help offered. I tried to articulate how I was feeling however didn’t feel supported. I had to leave due to Covid and was told I’d be followed up in 1-2 days to see how I was. It’s day 3 I’m still waiting for that phone call. I feel like I mental health support and I feel that is not accessible. This truly a disappointing experience.