Freedom - Castle Hill

Very disappointed for buying a Brand new sofa full price with strong formaldehyde smell.We have been requested after one week to ask for exchange or refund.This premium" brand arrange the furniture detective wearing short to smell with his nose after more than one month and only stay for 2 minutes and said he didn't smell anything and left.No follow up and we have to request via the website and wait for someone reply.Can't believe this is freedom.I have bought a lot of freedom furnitures for years and all very good until this time. After another month waiting

Wish I could give 0 stars. Apparently paying for something in full does not guarantee you will get it. We purchased a dining table and 8 chairs and today I called to ask when the delivery is as we didn't receive any text messages. The team member informed me that oh sorry someone else purchased the dining table as it was not on a live system and only gets updated in 24 hours?! But you took all our money for a dining table and 8 chairs and we are moving in two weeks. The dining table is now coming in April and I do not want it anymore. What kind of service is this?! Do not purchase anything from Freedom!

The staffs, especially the manager are very rude. The worst shopping experience I've ever had in Australia.

The lady who’s the store manager is extremely loud and rude. The staff offered me a quote and emailed it to me but when I called to pay they said the quote was not valid and I had to pay more, because their sales person made a mistake and he needs to be spoken to. Like if you give your customer a quote at least honour it. Not going to Freedom ever again.

Avoid at all cost if you want to keep your excitement up in designing your new place! We bought a sofa and a dining table March 5. Expected delivery date was May 8, followed it up on the 10th, apparently was moved to the 19th of May. Followed it up again today (16/5), and now its moved to first week of June. Wouldn't be surprised if this is moved to December! The only reason they gave was shipping delays from overseas when it clearly says on the product that it was Australian Made". What a scam! - Best response they can give you on these reviews is "We do apologise for what happen".Got an email today (30/5)Again postponed to 14/06 (of course)Update 14/06Still not in warehouse. Possibility on one of the items being discontinued. They will call me tomorrow for an update on the container"

STILL WAITING - DON'T BOTHER. We purchased furniture on the 05/01/2023 with immediate pick up available from Sydney warehouse. We didn't hear, so we contacted them on 18/01/2023 and were again promised pick-up details. We still didn't hear, contacted again 25/01/2023 and have been informed items are no longer in stock - wait 6 weeks. What a joke! Dont bother...

Massive freedom store. Main attraction are beds and cushions. Helpful staff. Variety of options. Sale is currently running so head off to freedom now.

After speaking with a lady store manager today about an issue with my gift card for $1000, I must admit she needs a course in customer service! Was loud and rude. Kept repeating her stance and didn't appear to be in the listening mode and understand the customer's view. I hope customer service standards improve and people with required skills stand behind desks to resolve concerns calmly and patiently.

I would give zero star if the system allows...On Sunday, 25th June, at approximately 3:30pm, my wife and I were queuing at the Castle Hill Freedom store. We had a large artificial plant to purchase, about 1.7 meters tall, and were waiting in line at the counter to make a purchase. Right as we were about to check out, the store attendant suddenly left the counter. My wife turned to me and suggested that we put the plant down and wait for a moment. I thought that someone would notice we were ready to pay if I held onto the plant. We waited for about 5 minutes, but nobody approached us. We eventually placed the plant down and waited for another 5 minutes, but still no one came to assist us. Feeling helpless, my wife had to seek staff member. She went to the counter at the back and inquired if someone could assist us at the front counter, explaining that the plant was a bit bulky for us to keep carrying around. The staff member informed her that they were stationed at the back counter and suggested there should be two staff members at the front counter as well. They asked her to be patient and continue waiting. So, she had to return to the previous counter and continue waiting there. After an additional 5 minutes, no one approached us. Regrettably, we had no choice but to carry the bulky plant and head to the back counter.Finally, a male store attendant attended to us. We expressed our dissatisfaction, stating that the previous attendant should have at least informed us when she saw us with the plant, ready to check out. The male attendant responded by saying, We are all very busy today

While the store itself is fine - as far as Freedom stores go. What lets this store down is the staff who seem to be in their own little world, ignoring needs of customers. The lovely lady in the hijab was great however.