Sealy of Australia (WA) Pty Ltd

Our $3.2K mattress was purchased about 3 years ago. A fairly expensive unit that we thought would be a superior product on all accounts. After 2 or so years the foam top was permanently indented where we sleep and a large hump in the center of the mattress was the only area unaffected. Sealy initially did the right thing and took the mattress away and replaced the foam top. Now after only 6 months the same issue has reoccurred and we are sleeping in hollows that are giving us both back pains in the morning. Sealy are not returning my phone calls and we are left with an uncomfortable expensive piece of rubbish that will be strapped to the front fence for take away as soon as we can replace it. Don't buy a Sealy mattress with the memory foam' top what ever you do."

Purchased a Sealy mattress (cost $1300 on 50% off sale) after testing in store. The delivered mattress had very different comfort & support level. & after less than a month, the cover was rippling. & I was developing pain in the thoracic part of my back. I contacted Snooze (& Sealy) & was then offered a 'profiling', which the store manager couldn't't believe I didn't have" when I was in store.I had to re-iterate several times that it wasn't just the foam top comfort level that was different

Had to swap castors provided by Snooze for the queen bed I purchased from them. Snooze requested me to pay $5 each x 9 = $45 in total for a swap.Rang Sealy and they were really friendly and swapped my castors free of charge. The receptionist was extremely friendly. This is what you call customer care!!

Bought very expensive $7k adjustable beds (2 x singles) with mattresses. Extreme foul smell comes out of the mattress and base ensemble, after several months it still stinks and I can’t bare to be in the room the beds are in.I’ve been sleeping on our old mattress in another room for months. I have to keep the bedroom door closed to stop the smell wafting through the house (large bedroom window wide open daily) We have tried all the recommended airing suggestions (seems Sealy keep elongating the process of providing a something meaningful as a solution); Sealy visited us twice and keep promising a solution. They take forever to respond and promised they would send another person over a week ago to discuss a final solution but they haven’t. We keep having to call them to follow up… are they buying time for some reason or pretending the issue will go away?The massage function was also not working on one of the beds when we received it and they took months for Sealy to send someone out to fix it.Really bad customer service and a shame that Snooze sells a brand with which horrible products and customer service. When you buy a bed from Snooze they wash their hands of the sale, part blame should be on Snooze selling such a product.

We bought a Sealy mattress to replace one we'd had for about 10 years. The new one turned out to be too firm so Sealy arranged an truck to return in to their factory and soften it up. It was back the same day and feels much better.