The Athlete's Foot Ringwood

When I purchased my new runners I was very impressed by Seth as the store was extemely busy but he managed to make sure everyone was being looked after, then after I had sizing issues with my new shoes I went back to the store and Seth was professional, helpful and extremely understanding.I would highly recommend this store.

I've just had a terrific experience here. The young woman with dark hair & lovely smile who looked after me couldn't have been more helpful. She explained the measuring process clearly. She was so professional, so competent, that after only a few questions she found the perfect shoes for me. I didn't need to try on any others. I wanted longer laces & she very obligingly changed them over for me, saving my arthritic hands, also explained the recycling programme, which is terrific.This happy old lady will be back!

Spent 15 minutes patiently waiting at front of store while 4 attendants were with customers. No acknowledgement but still waited patiently. Another customer walked in and chooses a pair of shoes off the wall and straightvawau gets attention. I'll go elsewhere from now on. Worst service and when I went to front counter to say something. Oh sorry I didn't see you. Yet I made eye contact with all 4 attendants. Not happy.

Melissa is so kind and helpful. She really went above and beyond to try to help us find the right shoes and solutions with patience and understanding. Thank you, you made something so difficult for us easier, it really made our day.

Worst store and never going back again. Spent an hour with one of their sales girl who continued to bring out the wrong price shoes. Blaming the wrong price stickers all the way. Finally after double confirming price on a pair of asics we went to pay and leave..only to find that she again has given us the wrong price. Selling $230 item for $120..and then simply saying sorry. My wife is heavily pregnant and spent an hour trying different shoes only to be told that they are wrong price. Poor experience and never returning again.

Was served by a young girl with short hair and extremely knowledgeable but at end she stared getting short with us as we wanted to try different colours / style. It was like my way or the high way. Will definitely won't try the eastland store again.

Melissa was serving me for a long while trying to find options including shoes and insoles after using the 3D scanner. Unfortunately my feet just hurt whatever combination I tried. Regardless she was so helpful and patient and didn't pressure me to buy anything and pointed me towards a podiatrist to try and solve my problems instead. Amazing friendly service.

Appalling customer service from Adam. I purchased some shoes at this store and paid full price. I got a marketing email from Athlete's Foot the very next day telling me that the shoes I bought were now on sale at a significant discount!When I was purchasing the shoes, Adam declined to mention that there was a sale starting the very next day. I've had numerous experiences before at other retailers where I've been looking to purchase an item that is about to go on sale. In these cases I've been helpfully offered the sale price (even though the sale hadn't yet started) or been advised to wait until the sale started so I could get the cheaper price.I tried to return the shoes at another AF store but wasn't able to (these were ordered online via the Ringwood store as there was no stock in my size and had to be returned at Ringwood which was an inconvenience in itself). I was chatting to the clerk at this other store who was shocked at Adam's behaviour - he told me that he routinely offers the sale price to customers in my situation.I returned the shoes for a full refund and will now purchase them from a competitor. Not only have you lost a sale, you've also lost a customer for life. I suggest you do some coaching with Adam, the unhelpful sales clerk, on what constitutes good customer service.

Thank you to Adam for his wonderful service last night helping us find a new pair of runners.After a laughable experience at a certain Locker moments before; Adam’s knowledge, explanation, and help to find a suitable runner for overpronated feet was second to none.Thanks Adam.

I came with my family to look at some runners on Saturday and immediately we were approached by hunter! Hunter was extremely helpful and courteous with us. He offered numerous shoe options for me and was super patient the whole time. His above and beyond customer service definitely deserves some recognition!