Domino’s Pizza Gymea

Ordered 3 pizzas, 2 got delivered cold and 2 slices of pepperoni on the entire pizza also it looked like pizza had been through the washing machine, due to the fact that delivery is done on a bike any bump or turn the pizza starts falling apart. You can’t deliver pizza using a bike ridiculous . Never buying pizza from Gymea dominoes again.

Usually pretty decent. This order they got the order wrong and pizzas were burnt and well overcooked.

I ordered 5 pizzas and a garlic bread on a Tuesday evening via the app which was all very straightforward.I arrived at the Gymea store to pick up my order (at this time the app indicated that the order was ready) to find a few disgruntled looking customers in the foyer, two confused looking staff members at the oven and one staff member making pizza.Nobody was talking to the customers at all or even acknowledging that they were there. It was 7 minutes until I could talk with a staff member who was the person making pizza when I arrived. I enquired about my order and he simply said it would be ready soon. I asked if it was still in the oven and he said yes.I waited a further 8 minutes until I was able to talk to someone again and in this time only two or three customers received their small orders. I looked around and noticed a large pile of pizzas next to the oven and the staff members kept opening these pizzas one by one when customers asked where their orders were. I asked if my order was actually in the oven or if the pizzas are just sitting there in the big pile. The staff member checked, then walked straight past me to make pizza without saying anything. I was impatient by this point, so called out to him to let me know where my order was. He came back to the counter and informed me that only 4 of my 5 pizzas could be found, so he was going to make the fifth one now. I was very fed up, so I just asked if I could take what they could give me as I had people waiting for me to provide them dinner.I ended up leaving very disappointed with four cold pizzas and three garlic bread instead of the five pizzas and one garlic bread that I actually ordered.Apparently the printer ran out of paper at some point which threw everything into disarray. I do understand that things happen, but the most disappointing thing was that customers were being completely ignored. I was standing there (along with other customers) for 15 minutes wondering what was going on and ended up having to call out to find out. No matter what happens, you cannot just ignore people let alone paying customers. If I were there to place an order, I would have walked out after 2 minutes of not being served, but I had already paid so I had no choice but to wait it out.Had I been served and informed of the situation when I walked in the door, I could have requested whatever pizzas were ready at the time (which I'm sure those four pizzas were ready then as indicated by the app) or simply requested a refund, so that I wouldn't have to wait. By not acknowledging customers, this choice is taken away and it is incredibly frustrating.This was my first time ordering at Dominos Pizza Gymea and I do not know why I would be bothered going there again, but thought this feedback would at least be valuable and hopefully improve the customer experience moving forward.

Staff were busy but had a smile on their face, Customer service was excellent. Pizzas were very Delicious as well. Will visit them again.

Absolutely utterly useless!!! This has happened a number of times now. I order and wait 2+ hours after the time it said it was going to be delivered. Call them many times with no answer on the phone.Finally this time around after the 4th call they finally answer to tell me they will make it now after a 2.5 hour wait.Unbelievable, how does this shop honestly expect to survive.Definitely will not be ordering from them again !!!

Joseph, kye and siddhant are mad. They made proper pizzas. Thanks to them, we had a great domino’s expirience

Ok when they get your order correct. But they don't know how to make pizza toppings and sauce go to the edge. Had a couple of good ones and some mediocre and one or 2 really bad ones.

Food and service was entirely acceptable. That is all I look for when I order domino’s, and 9 out of 10 times, they deliver. Food tastes nice, doesn’t get me sick, and prevents me from starving. Seems like they may have had a management change recently, as the stores quality seems to have increased over the last month or so. Keep up the great work guys :)

Got a delivery all 3 pizzas were overcooked and cold the Hawaiian pizza had no ham on it, they did not inform me that they ran out of ham they just assumed I would like plain pineapple pizza will never order from there again

Normally the pizzas were good but one a few days ago weren't particularly impressive. They missed the hollandaise sauce on my extra large pizza and the ingredients looks like they are the same as you will get on a normal large pizza. Staff were also lazing around playing their phones and chitchatting at the front of the store, perhaps that's why they've missed the sauce and the portions.