Climbing Anchors Fitzroy

My daughter and I wanted to do bouldering together regularly after doing a few sessions in rental shoes. So we decided to invest in our own shoes. The young man at the store was very helpful and we tried lots of different brands and models to get one that fit us. As we were short of time, we left with some thinking to do on which ones we want. We came back a second time to purchase the shoes, my daughter was easy enough, but I still hadnt made up my mind yet but did end up buying a Butora Endeavour Moss. This time it was a young lady who helped us and she said to try at home on the weekend as it could be different feel when trying at the store for such a short time. Once again, my daughter was happy but for some reason, my toes were in pain during that evening at home. Came back the next day, had the young man from the first time serving me again. Told him my issues, I sized up on the Moss, more comfortable now but he suggested to try the Crimson which was narrow fit (low volume) but the same length as the wide fit could be too loose once broken in. I went with his suggestion. I tried out the shoes at my boulder gym that day and it was great. Will still need to break it in a little for more comfort but no pain. At no point in our visits, i felt we had to buy anything even though we had lots of shoes out from trying them. Both of them were very patient with us when we asking questions and trying the shoes.

You don't get 150 five star reviews by accident - the team at Climbing Anchors is AMAZING! I'm a complete newbie to climbing and very aware I know nothing other than hire shoes were rubbish. So wanted to consider a pair of shoes. Was going to buy online but as said newbie, didn't know where to start. Rang up and got amazing help but realised it was worth the trip in. I wish I got the name of the guy who helped me, but can't speak highly enough of him. He pulled out a bunch of different shoes, encouraged me to take as long as I want, walk, climb the wall. At no point was I rushed or up-sold - he gave me different priced options for shoes and the positives of each. And lots of general information and feel good vibes. Very highly recommended. Thanks for the amazing service!

Great store for climbing enthusiasts, big range of equipment. It was a little busy when I was in there but the people in the store were great with taking care of the customers.

One of the staff talked to us in a condescending way throughout the whole purchase experience and made us felt quite uncomfortable. And I felt the same last time I was here but didn’t bother to leave any comments. More training needed for some of the staff I’d say.

I just bought a pair of climbing shoes here, as a beginner buying my first pair of climbing shoes I had no idea what I was looking for. The staff were so helpful and friendly, they helped me try on so many different pairs of shoes and helped me find the best ones for me, which luckily for me ended up being some of the cheapest ones :)I highly recommend this store, the staff were amazing.

Edit: 20/3/23 - So I went back to Climbing Anchors yesterday to buy some new shoes. Unfortunately the sales person had zero interest in helping me. After I told him what I was looking for, he begrudgingly proceeded to give me two options, stood around for a minute or two and then disappeared. I tried on both options, had a browse of the other shoes and decided to take the pair that seemed to fit OK. Though now I'm pretty sure I've ended up with a pair of climbing shoes that are now too small for me, and cannot be returned as I've already disposed of the box (my fault). The other two sales people were great, even though they were quite busy (I was listening to them dealing with other customers while waiting for the person I was dealing with to return - which he never did). Honestly, if I wasn't there to use a voucher, I probably would have left without buying anything. Worst experience I've had as a customer for a long time, with the only redeeming part of the whole experience being the super helpful & friendly lady who helped me check out.**I understand this can't be replied to on this review so feel free to check your records from 19/3/23 and contact me via email if you would like to follow up.**Original Review: The shop is very well stocked for such a small place, much better than the city stores. Tim was super helpful and friendly, nothing was too much trouble. Very impressed and I'll definitely be returning.

Friendly staff that are into climbing too. Prices are a little high but still an awesome place to buy from

The staff there are really nice. However I wish they had a better stock/range of smaller sized shoes. I’m a size 35 and they don’t have any in my size.

Staff were knowledgeable, patient, and friendly. All round good experience

I recently visited Climbing Anchors and was extremely impressed with the selection of climbing gear on offer. The staff were friendly and knowledgeable, and were able to answer all of my questions.I was impressed by the variety of gear available - there was something for climbers of all levels, and I was able to find everything that I needed. The selection of climbing shoes was particularly impressive, with lots of options to choose from.In addition to shopping in store, I found the online ordering process to be seamless and easy. Overall, I had a great experience at Climbing Anchors and would highly recommend it to anyone in need of climbing gear.Thank you to the friendly staff at Climbing Anchors for their help and for making my shopping experience so enjoyable. I will definitely be returning in the future!