Peters Mitre 10 Caulfield

An old store BUT with plenty of good old fashioned service, friendly and helpful staff who display genuine support and a desire to please their customer

Was looking for a product and as advertised it says $119 online and “instock” at Caulfield however when we went to grab it it’s $143 in store. So I bought it online and they refuse to give the stock in store because it has to come from the warehouse. My complaint is don’t advertise stock is available at that price in store. That’s how the world works now, people look things up online and go to the store to grab it. To advertise differently is false advertising. Thank you for wasting our time, petrol and patience. In addition the manager of the store made rude comments to the person picking up the goods that I should be picking up at the mitre10 interstate as that’s where I’m at now. It’s hard enough trying to coordinate things while you’re away and then have to deal with rude and unhelpful people. ACCC should be looking into this because it’s false advertising and they should be labelling those prices as “online prices only”. There is no label of different prices anywhere and how are customers meant to know this?! I’ll be going to Bunnings now because at least their online prices reflect the same price in store

Yesterday I was served by the nicest guy named Matthew. He sold me a key lock box & chain. He was very helpful, interested & kind. I’m now a brand new loyal (local) customer. Thank you Matthew

Had exactly what I needed. And great service too. Love that it's local and easy to park.

After 8 years of being a loyal customer to service levels ranging from excellent to shocking I returned a power tool that had stopped working just after 1 year post purchase, but with a 3 year warranty. Store manager refused to replace and I had to insist. After checking with HO replaced but with warranty date from first purchase. When I went to store to pick up replacement and purchase additional products Store Manager was rude, seemingly not happy that I’d used my legal right to replace correctly and minimally used power tool? See you later Mitre 10, hello Bunnings.Addendum: So now the owner is saying I bought the wrong tool for the job. It was purchased after discussing intended use with staff member who said it was the right tool!

I have been going here for decades. Its more convenient than a bunnings as its quicker to get a variety of items. The staff are up for a joke & the timber guys are always helpful. Parking is generally not an issue

Went to this joint to buy timber during COVID time. I do handyman work part time but I wasn’t dressed like a real Anglo Saxon tradie so refused entry. Not sure what I need to wear to go and buy stuff. Maybe few tattoos, arrogant look I suppose to be a typical tradesmen.

Always helpful and give good information timber yard are also very helpful.

the best store for handyman jobs

Only needed a few pieces of treated pine to finish a job. Service from the young guy with the skull mask in the timber yard was impeccable. 5 stars well done.Unfortunately i didnt get all that i needed . I was after a size that wasn't a stock line but it is only a small yard and they can't keep everything.Service is 10X better than those BIG GREEN BOXES" that are everywhere. I much prefer these small local yards anyday. Thats where I got my start in the timber industry so please support all the local timber and hardware stores n only go to the big ones if its urgent ......Thanks Peters !!!"