Pacific Smiles Dental, Torquay

The receptionist Kathie is an absolutely beautiful person! She is so warm, welcoming, caring, friendly & helpful. She really makes every single encounter a ray of sunshine!! She’s an irreplaceable asset to the practice.There are some lovely dentists too!

Disappointed today as we had a 9am appt. & the entire place was closed.Others were in a queue waiting outside too.Sign on the door said open.Website said open.Voice message said open but you were well & truly closed.NO MESSAGE was given to us letting us know the appt had been cancelled.VERY DISAPPOINTED!!

We have used this dentist practice for a number of years and for much of that time had received a good experience but over the last year it has really gone downhill. Our most recent visit was our worst yet by some margin - and it will be our last. My young daughter's crown had come loose and was only attached on one side so we called the dentist and made an appointment to urgently get it fixed. To say the dentist was disinterested in her plight is being generous to him. He didn't speak to my daughter for the entire appointment let alone try and set her mind at ease or make her feel comfortable. He barely spoke to me either, just grunted a lot and generally made it clear that he would rather that either we or he were elsewhere.After much fiddling around in my daughter's mouth as she winced in pain and with no explanation to her of what was going on he announced that there were all sorts of problems but he wasn't going to be fixing them. And just left it at that with an awkward silence. After much pushing I eventually managed to get an explanation of what he considered the problems were. He made it clear that in his view these problems were caused by dental work she had done almost three years ago. We were promptly told to go away and try and find the dentist from three years ago who should be the one to fix it because he had no intention of helping us.Meanwhile daughter is trembling in the dentists chair not understanding anything that is happening and with a crown hanging off her tooth and we're being ushered out of the room being told to pay on the way out. Daughter is now petrified of going to the dentist, we're out of pocket before even getting anything done to help her and we were provided with no solutions at all, just essentially scolded for something beyond our control and told to go somewhere else. We came to try and get my daughter help but this practice is the last place I suggest you go if you want dental help or you want to have your child treated how a scared child should be treated in a medical setting.

I have had my wisdom tooth extracted couple of weeks ago. Dentist was on time and very gentle.

Best dentist I've ever been too!The Assistant Centre Manager, Kathie, is absolutely lovely! Loves having a good chat with customers and helping them with any questions or problems they may have.I've been seen by Dr Ash (I can't remember his actual name lol) and he was thorough, very gentle. Highly recommend Pacific Smiles Torquay!

Dr. Laith was absolutely amazing, explained everything and answered the numerous questions I had. He had a very calming demeanour and a warm giggle that can brighten the room. Very efficient and performed complex treatment for me in a short amount of time

We've been going here since moving to the area 15 years ago and have seen various dentists. All have been fantastic with all ages from tiny tots through to an elderly and frail parent with dementia, who required extensive work. Took my (now) teens to see Dr Mina Giuguis today - lovely dentist, very reassurring, affirming and went out of his way to show a genuine interest in the kids and build rapport. Would definitely recommend.

Lovely staff and very experienced dentist.

Had my first experience at pacific smiles although the reception staff were friendly I felt like the dentist had no care or rapport and was just trying to get money from me have had no issues with my teeth till today suddenly I need several things done and they charged an absolute fortune for a clean and check and my teeth didn’t feel clean at allJust felt like they were after money