TAXIBOX Reservoir Mobile Self Storage | Melbourne

We'd read all the reviews and can report they're true! Really impressed with the service at Taxi Box. Intuitive, user-friendly website, punctual service and excellent customer service and delivery/pick up updates. Would definitely recommend!

I've used Taxibox for many years now whenever I need to store my belongings. The concept is so clever, and takes away a lot of the stress of moving at an affordable price. But above all, the customer service is the best I've experienced from any company (EVER!). A big shout out to Sarah who recently spoke with me on the phone many times to sort out an issue I was having with council regarding a parking permit - she was so understanding and helpful. And then to the drivers Jarrod and Ben who dropped off and picked up my Taxibox. Ben contacted me after reading my post on a community Facebook group to organise an earlier pick up, as I was concerned about the parking restrictions. He went above and beyond to make sure everything worked out perfectly and I'm so grateful for his efforts. Such friendly and amazing people - cannot recommend their services highly enough!

Very professional company, always helpful.. Definitely use teir services again.

Genuinely a great experience from start to finish. The guys are open and honest in terms of realistic expectations of when to deliver taxiboxes and work with you to achieve something that works for you.I put items in storage for 6 months, found it easy to pack, and also easy to arrange delivery as well. Fees were reasonable and staff were always courteous and able to answer all my questions. Will definitely use and recommend to others in future.

My experience was very good. They were able to provide storage boxes in a short time and worked with me to make changes to my forever changing needs. One tip for anyone using them would be to make sure you stock your boxes as compact as possible, a tip for TaxiBox would be to provide some hooks and ropes to help secure items.

We ordered a taxibox and were told over the phone what time we wanted it scheduled. We agreed on the scheduled time but we received a phone call today saying that they accidentally double booked. We were required to move out of our home before then and none of the other times suited us and it made us really frustrating that such a simple error could cause us to choose another company. How do you book another person's time over us and tell us there's 10 people waiting in the queue for next week? Isn't that what your business is all about, being able to fit people into timeslots? Disappointed is an understatement.

Excellent service, from beginning to final return. A big thank you to Andrew, the final return driver, who couldn't have been more helpful.

Starting from the first quote in Sydney, the pickup in Sydney and the transportation of two taxi boxes to storage facilities in Melbourne, that lasted for three months, then final delivery and pickup the service was extremely efficient, fabulous experience with drivers from both ends. I can’t praise the whole system enough. Thanks again

Wonderful service from Taxibox. We had to store our furnitures during house renovation and and the on site storage option was exactly what we needed. After making a booking, all details were reconfirmed in another phone call, then the box got delivered on time and placed right where we wanted. The sturdy box stayed at our place, was secured and we could add or take things as needed. Once the reno was done, another phone call to book a pick up, which again happened on time. All went smoothly, the communication was great, good price, we’re glad we found Taxibox and highly recommend

WARNING. Based on my experience, avoid TaxiBox and go for a regular storage facility. It will be cheaper for a bigger storage space, closer to home. The taxi boxes are small so you end up needing more than you think. I rented 3 initially but ended up needing 4 boxes at an agreed rate at point of sale of $99 including GST per month for each box. I am getting emails now saying the original rate was $149 and they will do me a favor by only charging me $129 per month even though their storage is now further away. I signed on with them because they were in Brunswick, but they are now in Reservoir. When I mentioned this, the response was 'we are a growing business and we needed more space'. No acknowledgement of the impact of the move on customers who chose local. I have lodged a consumer affairs complaint and withdrawn my storage from this week based on the interactions I had