Simply Spotless Cleaning

Simply useless. The cleaners got to our house and immediately quoted us an extra 5 hours of wall cleaning costing an additional $800. They didn’t touch our downstairs hallway or on top of any cupboards and window seals. They unhinged our oven door and we had to call them back that night after a long and confrontational phone call. The “bond back guarantee” was useless as it expires after 2 weeks, but because of the lacklustre job they provided it took more than 2 weeks to process our bond claim, which we were charged $900 for additional cleaning. Could not recommend this place to my worst enemy

I would highly recommend Simply Spotless! They are trustworthy and we are comfortable having them in our home. They bring their own equipment and always do a fine job. Very reliable, they always come when they are scheduled. Easy to communicate with and we are always happy with their service.

As a tenant who recently required a moving out cleaning service, I had the opportunity to work with Simply Spotless CleaningUnfortunately, on the day of the scheduled cleaning, we faced an unexpected and complicated situation due to a complete electricity blackout. The team at Simply Spotless Cleaning demonstrated professionalism, adaptability, and resilience in light of these unforeseen circumstances.During the entire process, communication with Simply Spotless Cleaning was always prompt and professional. Odessa and Lyndal were sympathetic to our predicament and worked tirelessly to assist us until the very end of the journey. Their patience and support in dealing with the difficult real estate agents were truly commendable and made our experience with them all the more positive.

Update:The original cleaner didn’t show up. Didn’t answer the phone number provided. Susie called hours later with weak excuses and chaos in the background.When the office reopened the next day the lovely Odessa jumped into action and sourced a new cleaner on Jay’s team and offered a genuine apology that I really appreciated (they also unprompted offered to cover the cost of this clean which was a nice gesture).The cleaners that came were of the standard I’d expect from simply spotless and did a great job.I could’ve done without the snide and passive aggressive text messages from Susie about rebooking with someone else so while I’ll keep using simply spotless I’ll ask to make sure it’s not her team.

I used their service for end of lease bond cleaning. They did an excellent job overall. However, they missed a few places, and I wasn't happy about it.I wrote about it in the survey they sent after the work. Then Lyndal reached out to me and precisely explained what I needed to do. After receiving the final report from the agent, I sent them the pictures of the places they missed. After that, they sent in the cleaners again free of charge. I just connected them with the agent, and they took care of the rest. And I received my full bond back.I'm definitely going to use their services again and recommend them to others.

Very happy with our end of lease clean. The cleaners were friendly, thorough and on time. Our real estate agent said it was the best outgoing inspection they have done in a long time.

I have used Simply Spotless for all of my end of lease cleans for the past 5 years. Everytime they have been fantastic!The teams have been friendly, always on time & have gone above and beyond.This time around we were assigned Zattam's team. He was absolutely fantastic and did such a great job (I've never seen the oven so clean before!).We booked it so last minute and didn't expect to have someone available, however within 12 hours of booking we received confirmation for a job with less than a weeks' notice.I highly recommend 100% and would definitely be in touch for any future cleans.

Very professional. I liked their booking system and follow up reminders. Heidi was not only early she finished ahead of schedule. Meticulous and attention to detail the likes of which I've never seen. She left the unit for end of lease better than when it was first moved in to. Highly recommended simply spotless.

We have used Simply Spotless more than once and are very happy with the service provided. Arafat and his team who completed our moving out clean did an outstanding job. Thank you so much!