Direct Chemist Outlet Point Cook

Horrible experience with Asian Pharmacist at 12:30pm today. She advised to wait for 10min then she would sign the documents as witness but later she made excuses and we left. I will never shop again there as Asians like her are dropping the level of customer service in Australia. Moreover I found her approach that she appeared to be racist

Wonderful service at Point Cook store. Thanks Rebecca for going beyond duty of care for me.

Thankyou so much Seaton and the staff too! You went to much effort to help me help a very sick friend with the flu two days before her daughter’s wedding. She was too sick to leave home and lives by herself and I’m two hours drive away. You spent half an hour with me on the ph working out the best over the counter treatment and products to make her comfortable. You then delivered immediately yourself to her home! The other local chemists weren’t able to or didn’t do deliveries so I was so relieved with your fabulous service. Many many thanks Seaton.

Horrible, horrible customer service. I’ve shopped at this store before and not been impressed but it’s my local and thought I’d give it another go.More staff than customers in the store yet no one’s priority seems to be to serve anyone.I’ve worked in pharmacy for many years and understand the workflow and bottle necks in a dispensary - but this was just poor, poor customer service.Waited significant time at scripts on while dispensary staff had a conversation and I waited to drop in my script.Store was dead quiet. No greeting and then told once they did take from me it would just be a few minutes as it was the next script to de done.There was one other person waiting at this time.Told them I’d come back in 10 minutes. I returned to scripts out counter 15 minutes later. Waited for almost 10 minutes while 3 dispensary staff worked behind the counter. Not one staff member acknowledged me and no-one else required service during this time. I Finally got served only to be told my script was ‘up next’!!.I asked for my script back and drove across the highway to a busier pharmacy with much better service and processes!Learnt my lesson AGAIN. This store is my local who I’d prefer to support but I wont be back.

Best pharmacy in point cook. Cyrus and Lina are the best people ever. Everyone go here!!! (I wish I could give it 6 stars)

Best customer service! I was by myself with no car seat and a two year old who couldn’t hold anything down. The doctor had prescribed medication to stop the vomiting. After being palmed off by two other chemists I contacted this one. After hearing what was happening they not only organised delivery to my house but after explaining how urgently I needed it they delivered it within the hour. I cannot thank them enough for their care and help. The girl who delivered the meds (I didn’t catch her name as I was so stressed) told me to not hesitate to call if there was anything else I needed. Such lovely people. I am so grateful.

Carmen went above and beyond to help me locate a hard to find item. She made phone calls, looked on the internet and even went to a nearby store, in her lunch hour, to help me out.

Not a very big chemist but has most things that everyone needs. Plus friendly service. Good location.